Residhome Paris Massy

“Ei hyvä - ei palaa”

Hieman ylihinnoiteltu - jäi täällä muutaman yön Ryder Cupiin. Joka ilta meidän piti mennä alas vastaanottoon ja pyysi pesua - ei pyyhkeitä, verta jätettiin tyynyliinaan kaksi päivää. Huonepalvelu oli hauskanpito itse ja lähes syötäväksi kelpaava ruoka. Aamiainen 16 hedelmämehun kahvia ja croissanti… lisää

Hieman ylihinnoiteltu - jäi täällä muutaman yön Ryder Cupiin. Joka ilta meidän piti mennä alas vastaanottoon ja pyysi pesua - ei pyyhkeitä, verta jätettiin tyynyliinaan kaksi päivää. Huonepalvelu oli hauskanpito itse ja lähes syötäväksi kelpaava ruoka. Aamiainen 16 hedelmämehun kahvia ja croissantia varten. Hyttyset makuuhuoneessa - ei ilmastointia eikä pystynyt avaamaan ikkunoita. Vasen puree kaikki käsivarret ja kädet.

vähemmän

“Moderate”

The hotel was acceptable overall; however, there were several issues that I found disappointing. The balcony was not clean enough, and the sofa bed was very old. Additionally, the mattress was dirty, which was particularly unpleasant. Another major concern was the security deposit of 250 euros. Gu… lisää

The hotel was acceptable overall; however, there were several issues that I found disappointing. The balcony was not clean enough, and the sofa bed was very old. Additionally, the mattress was dirty, which was particularly unpleasant. Another major concern was the security deposit of 250 euros. Guests are informed that the deposit will be refunded within one to two weeks if everything is in order. I asked the reception staff to inspect the room together with me at check-out so I could be sure that everything was acceptable and that my deposit would be returned without any issues. Unfortunately, they refused to do this. This left me confused and uncomfortable, as I do not understand why a joint inspection was not possible. Without such confirmation, it is unclear how a guest is supposed to defend themselves if later informed that the room was not left in proper condition and that the deposit will therefore be withheld. Finally, communication was very frustrating. Regardless of whether you write to the hotel in English, the responses are always in French. Logically, if a guest writes in English, the reply should also be in English. Moreover, many staff members do not speak English, which makes communication unnecessarily difficult. Overall, these issues significantly affected my experience and are aspects that I believe the hotel should improve.

vähemmän