Chateau Des Fleurs Hotel & Spa Paris

“Great stay in Paris”

A gem of a hotel and perfect home base for exploring Paris. This hotel offers a charming stay with clean and comfortable rooms. The location is close to the Metro, giving you easy access to all of Paris. An easy walk to the Effiel Tower and the Arc de Triomphe provide highlights. The hotel break… lisää

A gem of a hotel and perfect home base for exploring Paris. This hotel offers a charming stay with clean and comfortable rooms. The location is close to the Metro, giving you easy access to all of Paris. An easy walk to the Effiel Tower and the Arc de Triomphe provide highlights. The hotel breakfast host, Hanif was fabulous and friendly! This is a highly recommended place to stay in Paris.

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“A lovely luxury Parisian stay”

Amazing experience at Chateau Des Fleurs with a great stay and lovely room ! The staff is really attentive and caring ! Hotel decorations is very well appointed with beautiful spa, fitness & restaurant.

“A little short of our high expectations”

The location is excellent, steps from the Champs, but in a city with so many beautiful -- albeit pricey -- hotel options, we came away a little disappointed with Château Des Fleurs. At over 400 EUR nightly, it more closely resembled a fine 4* hotel than the luxurious 5* hotel we were expecting. T… lisää

The location is excellent, steps from the Champs, but in a city with so many beautiful -- albeit pricey -- hotel options, we came away a little disappointed with Château Des Fleurs. At over 400 EUR nightly, it more closely resembled a fine 4* hotel than the luxurious 5* hotel we were expecting. The single elevator was glitchy, and there was some visible damage predating our arrival in our room. The daily construction noise was constant and disturbed our sleep, and there was nary a mention of it before our stay, nor an apology for the issue, even though I understand the hotel was not at fault. A complimentary glass of champagne or another similar gesture would have been a nice way to acknowledge this disturbance. Our Boudoir room was charmingly well-decorated but quite small, and our Hilton Diamond status was not recognized with a room upgrade, despite availability. I thought the à la carte continental breakfast lagged its peers in quantity and quality, and the croissants and breads were not the level of quality that can be found elsewhere in Paris. The bar closed early the one night we decided to enjoy a drink downstairs. The staff was friendly and helpful, which is not a given in Paris, but I would recommend others seeking a luxury stay at a boutique hotel in Paris to explore other options.

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“Lovely Hotel, Mixed Staff”

Overall, the hotel was lovely and we really enjoyed our stay. The building is charming and well maintained. We found the staff mostly quite friendly and helpful but found for some reason this changed to quite a different tone as soon as we checked out. We asked to leave our bags at the hotel for a … lisää

Overall, the hotel was lovely and we really enjoyed our stay. The building is charming and well maintained. We found the staff mostly quite friendly and helpful but found for some reason this changed to quite a different tone as soon as we checked out. We asked to leave our bags at the hotel for a few hours as we had some time before catching our train. We sensed a reluctance to do this from the reception staff (despite this being a very normal request that is readily accommodated by any other hotel we have stayed at, let alone one of this supposed standard). On collecting our bags, the reception staff again seemed quite unhappy to have to collect the bags for us and we were made to feel slightly judged for this despite it, again, being a very standard service offered by any reputable hotel. My partner then used the bathroom prior to us departing at which time I helped myself to the water and 2 of the provided sweets in the lobby. I noticed a man on reception (who I believe may have actually been the manager) shake his head as I did this before later muttering to his colleague that I should not have taken these unless I had ordered a coffee (he clearly did not realise I speak French and so could understand him). These sweets are left out in full public view in the lobby so it is an entirely reasonable assumption in a supposedly luxury hotel that they are complimentary. If this is not the case, that is fine, however, it either needs to be signposted clearly or your staff are welcome to notify customers of this politely rather than speaking behind their back. This rudeness falls below the standard we would expect even from a budget hotel, let alone one that claims to pride itself on luxury and customer service. We then left for our train without even a goodbye from the staff, let alone any assistance with our bags or the door. It is a shame that our trip ended like this as otherwise the stay was enjoyable and this left a bitter taste in our mouths and tainted our perception of the trip. I have never made a complaint about a hotel ever in the past so I do not feel I am being unreasonable to expect better here given the price point of this hotel. I would suggest that the staff (or manager) are encouraged to treat customers better and informed that their duty of service and politeness should extend beyond the exact moment of checkout if the hotel would like to be considered competitive amongst the numerous other high end hotels in Paris. For this reason alone and given the huge number of other options for luxury hotels in the city where it is likely we would be treated better, we would unfortunately not return to Château des Fleurs and could not recommend this hotel to friends.

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