Mercure Paris Porte De Versailles Expo

“Good experience”

The hotel is comfortable and conveniently located, making it easy to reach downtown. The staff were very helpful throughout our stay—special thanks to Solene at breakfast reception! She’s incredibly sharp and truly service-minded, which made our mornings smoother and more enjoyable. Overall, a grea… lisää

The hotel is comfortable and conveniently located, making it easy to reach downtown. The staff were very helpful throughout our stay—special thanks to Solene at breakfast reception! She’s incredibly sharp and truly service-minded, which made our mornings smoother and more enjoyable. Overall, a great experience that made our stay much easier. Highly recommended!

vähemmän

“was very hot. My friend and I asked for help with the ac but we then found out that they don't use the air in winter tim”

It was very hot. My friend and I asked for help with the ac but we then found out that they don't use the air in winter time. But the night shift guy that came to help us was kind enough to bring us a "FAN" for us to be able to sleep comfortable.

“Room for customer service improvements”

In general the hotel exceeded my expectations having read some of the reviews but certainly some areas for improvement. My room was clean, comfortable and well presented. I had a superior room which included dressing gowns, slippers and coffee machine. It was also very quiet. The bedding was of a … lisää

In general the hotel exceeded my expectations having read some of the reviews but certainly some areas for improvement. My room was clean, comfortable and well presented. I had a superior room which included dressing gowns, slippers and coffee machine. It was also very quiet. The bedding was of a good standard with a good choice of pillows but I found the mattress uncomfortable. Breakfast was mediocre. Quality and selection could be improved. The space available was very cramped and crowded and one morning I wasn't even able to pull out my chair without the guest behind me leaving their seat. Biggest area for improvement would be the customer service on reception. On arrival, I waited over 30 minutes for check in despite 3 members of staff in attendance at the desks. I was later advised that I was fortunate as shortly before people were in line out the door! When I was eventually able to check in, I was shocked that the reception staff member didn't event apologies for the delay and my wait. In fact he barely said a word and didn't smile once. I didn't feel welcomed at the hotel. At the end of my stay, I asked reception to pre-book a taxi for the airport the evening before my departure, as I had an early start. I was invited to return to my room and the receptionist said she would call up in 3 minutes to confirm. I after 15 mins I heard nothing so I went down to check. She wasn't busy with anyone - reception was empty. She assured me it was confirmed but I was annoyed that I had to follow up. In the morning I waited for the taxi but it didn't arrive. When I checked with a gentleman on reception, he said there was no record of any reservation requested or booked for my room. I had to then call for a taxi as soon as possible which left me leaving much later for the airport than I had planned. I was very angry and disappointed by the failure to meet my request.

vähemmän