Citotel Des Messageries

“Customer service above and beyond”

We were due to stay in Royan and had a last minute change of plan and found ourselves in Saintes at 19:00 with no hotel, a car, 2 bikes and very little French! I phoned this hotel and was greeted by a lovely, warm, helpful lady who could not have been more helpful if she tried. We booked the ro… lisää

We were due to stay in Royan and had a last minute change of plan and found ourselves in Saintes at 19:00 with no hotel, a car, 2 bikes and very little French! I phoned this hotel and was greeted by a lovely, warm, helpful lady who could not have been more helpful if she tried. We booked the room arriving 30 minutes later. The hotel is ideally located just off the main road on a quiet little street near to the river. The next 30 minutes and the help the lady gave went above and beyond; I was precious about our bikes and where they could go; she could not have been anymore helpful. We tried her patience with everything and she helped with a big smile; Customer service very rarely found these days anywhere! The room was small but had everything needed for a comfortable night. Breakfast was lovely; freshly boiled eggs!!! Nespresso machine to make the best ever coffee! Lovely bread for toast! We have been lucky enough to stay in some of the best hotels in the world; this however is right up there if not better because of the people. Just perfect!

vähemmän

“Good location and comfortable”

Stopped here overnight on the way down to the south of France. Good location in the centre of Saintes and has a secure garage. Room was clean and comfortable with aircon. Breakfast was ok.

“Historic building & excellent staff!”

In the old town with direct access to the shops and cafes on the cobbled streets but 1.3 K from train station. Rooms overlook private courtyard, baths remodeled, glassed sunroom for breakfast (fee). A taste of medieval living with one small window and long hallways but there was a lift if needed an… lisää

In the old town with direct access to the shops and cafes on the cobbled streets but 1.3 K from train station. Rooms overlook private courtyard, baths remodeled, glassed sunroom for breakfast (fee). A taste of medieval living with one small window and long hallways but there was a lift if needed and the kettle did not have a power outlet nearby so had to be moved from assigned place for use but was nice to have one. Work was being done on roof but it was midweek so not unexpected. Room needed minor maintenance to shower head and toilet but everything was operational. The reviews for the hotels nearer the train station indicated they were noisy; we had exceptional quiet. And staff was kind enough to provide extra service by arranging a taxi so we didn’t need to walk back to train station. Everyone was welcoming and friendly. Quirky is expected in historic buildings! 😊

vähemmän