The Originals City, Hôtel Astoria Vatican

“Perfect pilgrimage haven at which to stay and relax”

Originally booked the hotel in 2019 for a stay in 2020 but the pandemic required us to postpone the trip three times before we arrived this April. The Hotel management nonetheless kept our room booking throughout the interim period without any issue. Our room on 7th floor had a stunning view acro... lisää

Originally booked the hotel in 2019 for a stay in 2020 but the pandemic required us to postpone the trip three times before we arrived this April. The Hotel management nonetheless kept our room booking throughout the interim period without any issue. Our room on 7th floor had a stunning view across the river and framed the whole of Lourdes Sanctuary. Hotel staff from reception to dining room were very friendly, accommodating and took care to make sure our stay was as enjoyable as possible. Room was clean, functional with a large comfortable bed.The hotel’s location was great - close to the Sanctuary but in a quieter side road with great access to all nearby shops and restaurants. We would definitely stay at this hotel again .

vähemmän

“Top!”

Excellent location in city center, on the main street, and close to Lourdes Sanctuaire, clean and quiet room, good breakfast, very good staff, quick to help in any situation! And the hotel style is charming.

“Nice to see that bar, the Joyce Bar, was named after one my late father's cousins, actor Paddy Joyce.”

As our group were using two different parts of the hotel, including one person in a wheelchair who needed assistance in the narrow corridors of the 4th floor, the 3 different lifts needed a bit of getting used to. The food was very good but I felt that there was too much and I feared that there w... lisää

As our group were using two different parts of the hotel, including one person in a wheelchair who needed assistance in the narrow corridors of the 4th floor, the 3 different lifts needed a bit of getting used to. The food was very good but I felt that there was too much and I feared that there would be some unnecessary waste.

vähemmän

“Not making receipts”

My mother stayed in this hotel with unitalsi and shared a room with another person. Rooms were good, comfortable, lunch and dinners perfect, staff was excellent especially the waitresss with the glasses, the tall one, but at the check out my mother wanted to pay 3 extras meals i had ( this was co... lisää

My mother stayed in this hotel with unitalsi and shared a room with another person. Rooms were good, comfortable, lunch and dinners perfect, staff was excellent especially the waitresss with the glasses, the tall one, but at the check out my mother wanted to pay 3 extras meals i had ( this was comunicated always in advance) and the lady at the check out didn't even know that ( they were not even charged in the system). She asked 21 € per meal when it was supposed to be 18, at the end she also made an excuse, the typical to not use the POS and my mother had to pay cash (very smart, illegal and in black) and she didn't even give a receipt to my mother (not professional). My mother was shocked, that's not nice to take advantage of people forcing then to pay cash, POS are working and if by any chance you can't do it it's your responsability write a paper where you write you can't take credit card transactions. I can't believe this happened in Lourdes!!! Maybe now the reception lady took the 54€ and meals will never appear in the system as they should..it seems somebody should teach them how to work properly and not taking advantage of old guests.

vähemmän