Dormero Hotel Bretten

“Excellent service by Salvador”

I stayed at the DORMERO Hotel and Albergue in Sahagun, Spain, the night of October 7, 2025 and checking out the following day. The stay at the hotel was fine and as advertised but what was truly remarkable was the service, particularly of one of the persons working there named Salvador. On Oct.8, I… lisää

I stayed at the DORMERO Hotel and Albergue in Sahagun, Spain, the night of October 7, 2025 and checking out the following day. The stay at the hotel was fine and as advertised but what was truly remarkable was the service, particularly of one of the persons working there named Salvador. On Oct.8, I checked out of the hotel arranging for my bags to be transported to my next destination, which they were. In the process, I forgot 2 small items in my room, a lightweight blanket that rolled up into a tiny cylinder and a sleeping bag liner(which folded up into a 4 inch by 4 inch by 1 inch package). When I got to my next destination, I realized my omission and tried to contact the DORMERO hotel in Sahagun. When that was unsuccessful, a sent text message requesting a call-back which I didn’t really expect. In less than 10 minutes I got a a call from Salvador at the hotel. He was very sympathetic and listened carefully as I explained the problem. He promised to call me back in 20 minutes and did. He requested more info and promised to call me back within 10 minutes which he did saying that he’d found the items. He then made arrangements to ship the items to my next destination. He then called back to get my banking details and then arranged for shipment of the items. I received the items the next day complete and fully in tact. I was really impressed because at any point, he could have ignored me or failed to get back to me. He never did that. He made the rectification of my mistake his problem and showed the tenacity to seek a resolution to my satisfaction. Unfortunately, such high-quality service is a rarity in our modern world. Salvador showed an exceptionally high level of service that should be an inspiration to others and I really appreciate it.

vähemmän

“Comfortable stay”

We chose Dormero for its price when we were looking for a place to stay. Our friend was getting married in Neibsheim. We were 7 people, 4 rooms, 2 nights. There’s a huge parking lot in the next street. Checkin was smooth. The rooms were huge. Bathroom was a bit small but not bad. The location was… lisää

We chose Dormero for its price when we were looking for a place to stay. Our friend was getting married in Neibsheim. We were 7 people, 4 rooms, 2 nights. There’s a huge parking lot in the next street. Checkin was smooth. The rooms were huge. Bathroom was a bit small but not bad. The location was also good. Walking distance to bakeries, restaurants, DM, groceries. Breakfast was quite expensive so we opted to go to a bakery instead. The gym was very good! I would give a 5, if my friend didn’t find a spider in their room and if my other friend didn’t have to keep waking up in the middle of the night to the noise of the fridge in her room. Tip: Don’t go to the asian restaurant next door. It’s very bad.

vähemmän

“Good price, basic and clean”

Covid curtailed the level of daily cleaning. I think we should have been told that the room would not be cleaned daily due to COVID issues. Staff very friendly. Location is very central to village shopping. Nice town,