Leonardo Hotel Mannheim - Ladenburg

“Staff is exceptional”

We stayed for one night during a family visit. We arrived early and it was very busy, but this was handled with ease, accommodating all our wishes and a lot of patience. The staff is exceptionally friendly. The rooms are clean, inviting and spacious. Parking superb. Great price. We didn't try the… lisää

We stayed for one night during a family visit. We arrived early and it was very busy, but this was handled with ease, accommodating all our wishes and a lot of patience. The staff is exceptionally friendly. The rooms are clean, inviting and spacious. Parking superb. Great price. We didn't try the breakfast but were told by others that it was great, too.

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“Cheap”

Was the cheapest hotel in the area that time so I booked it for 2 nights. Guess must be from the 80's and so were furniture, carpets, interior...... Staff OK, bit unfriendly in the beginning, but then I believe they noticed and improved. Food so-so, not really bad but for the 2nd night the clear pr… lisää

Was the cheapest hotel in the area that time so I booked it for 2 nights. Guess must be from the 80's and so were furniture, carpets, interior...... Staff OK, bit unfriendly in the beginning, but then I believe they noticed and improved. Food so-so, not really bad but for the 2nd night the clear preference was to go outside for dinner. As mentioned it was the cheapest, so you get what you pay for.

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“Disappointing - promises more than it delivers”

We are so disappointed. Don't be fooled by the offer and facilities you see online. We found the place soulless, which is such a shame, because it has hugh potential. I specifically chose this hotel because there were onsite facilities including a restaurant and bar. Neither were open on the day we… lisää

We are so disappointed. Don't be fooled by the offer and facilities you see online. We found the place soulless, which is such a shame, because it has hugh potential. I specifically chose this hotel because there were onsite facilities including a restaurant and bar. Neither were open on the day we checked in, apparently due to staff sickness!! So, I am expected to believe that only one person is tasked with running the kitchen, restaurant and bar! Umm! I am slightly cynical, to be honest. After a long drive we were looking forward to dinner and drinks. Our room was fine- very clean and comfortable ....but we could have had the same quality room for far less elsewhere. Breakfast was fine but again, I wouldn't pay for that again. The breakfast room was so deathly quiet, we wanted to eat breakfast and get out of there. No atmosphere. When you arrive at this hotel, you walk through a cloud of smoke, as the smoking area is directly infront of the front doors. What a welcome. I paid for the additional facilities but my meal that night was a bread roll from Lidl, up the road. I have waited almost two weeks for Leonardo to respond to my direct complaint via their chat service and I've heard nothing - I did give them the chance to address my complaint directly. More

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“Not really working airconditioning”

Basic ok, a bit outdated building, rooms were somewhat updated. Supposedly they had air conditioning, but it wasn't really working (looking at reviews, the same has been going on for years), during hottest summer days there is not enough power in the air conditioning.. shame, because this was one o… lisää

Basic ok, a bit outdated building, rooms were somewhat updated. Supposedly they had air conditioning, but it wasn't really working (looking at reviews, the same has been going on for years), during hottest summer days there is not enough power in the air conditioning.. shame, because this was one of the main reasons when deciding the hotel (we were traveling with baby & dog). They gave us extra fan for the room, but it doesn't really cool the room. Staff was nice, breakfast good as well - parking too.

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