Cocoon Sendlinger Tor

“Ok overall”

Great hotel. Decent location, a walking distance from Marienplatz. Nice staff and great food and breakfast. The hotel has a bar at the lobby - great atmosphere. Poor wifi.

“Style over substance”

We booked this trip for 2 adults and a 14 year old, and wanted to see the city. We chose the hotel based on the reviews and the description of the facilities on the website, however, it wasn't all as it seemed to be. Positives: Comfy bed and nice bedding Smart tv (for access to Prime etc when you … lisää

We booked this trip for 2 adults and a 14 year old, and wanted to see the city. We chose the hotel based on the reviews and the description of the facilities on the website, however, it wasn't all as it seemed to be. Positives: Comfy bed and nice bedding Smart tv (for access to Prime etc when you wanted to have an hour after being out all day) Pleasant rooftop bar and downstairs reception area - nicely decorated with a funky lift display that showed you going up into the treetops. The room was very clean in respect of dust free etc. The room is well soundproofed - we were on the stairwell one floor down from the rooftop bar in room 601 but didn't hear anyone coming up and down the stairs. Negatives: Self check in was difficult - no one came to see if we were ok or welcome us to the hotel. They key cards had to be programmed yourself, easy enough, but after the struggle to get checked in in the first place... The welcome email I was sent included a link to a ‘guest app’ but then I was told that the app wasn’t used and I had to speak to reception to request cleaning etc You had to request cleaning, new towels, toilet paper - which was done efficiently but a bit of a pain. We booked a Triple room and was seemingly given an apartment which was a bonus as we had two rooms to separate us from our teenager. However, it was very tired and grubby - lots of scuff marks on the wall and even a footprint halfway up one wall. It needed a paint. The room advertised a 'rainfall shower' but this was just a bog standard shower. The apartment had a small kitchenette but although the dishwasher didn’t work, someone had loaded it up prior to our arrival and no one had checked/emptied it so there were dirty pots left in there - it wasn't even plumbed in and still had the packing inside it. There wasn't enough crockery and went downstairs to the restaurant to get some ( then we saw what was in the dishwasher) There was no washing liquid or tea towel to use on the dirty pots (we ate breakfast in the room) We had a kettle but there was no accessible plug - we had to boil it in the bathroom! There was no tea or coffee supplied. There was a loose light fitting in the main room. It didn't affect the light's performance, but it looked messy. The bedroom had a velux blind but the control was not apparent - it looked like there were no window coverings. The blinds in living room let in a lot of light and did not fit properly so our teen was woken every morning with the light coming in. The smart Tv randomly tries to connect to peoples airplay - I assume they were in the bar. Overall, the room especially wasn't what I expected from the photographs. I was disappointed.

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“New hotel, centrally located but not reecommended for business travelers”

This seems like a new hotel that is centrally located and well connected. The room is comfortable with modern fittings and it has some power plugs including USB ports beside the bed. You can leave luggage in lockers before check in or after checkout. I can't really recommend this if you're travel… lisää

This seems like a new hotel that is centrally located and well connected. The room is comfortable with modern fittings and it has some power plugs including USB ports beside the bed. You can leave luggage in lockers before check in or after checkout. I can't really recommend this if you're travelling for business. Firstly, they seem to be understaffed. There was one person working during the 3pm check-in time and they had to not only serve people who wanted coffees/drinks/food in the cafe. They say that breakfast starts from 7am, but that's really when they are starting to set everything up. Based on my experience over a couple of the days, about half of the breakfast was available by 7:30am. Also don't use the self-check out as you don't get an automatic invoice email as promised. I sent them an email to request this and still haven't got an invoice, which is very annoying.

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