Resort Mark Brandenburg & Fontane Therme

“Spa is great but the hotel could be improved”

The staff's service and attention were notably positive aspects of our stay. The spa amenities were enjoyable, and the hotel's location was highly convenient. However, there is room for improvement in the dining options. The breakfast and dinner buffet were somewhat average in quality, and the foll… lisää

The staff's service and attention were notably positive aspects of our stay. The spa amenities were enjoyable, and the hotel's location was highly convenient. However, there is room for improvement in the dining options. The breakfast and dinner buffet were somewhat average in quality, and the following day, the bistro primarily offered leftovers from them. Additionally, the outdoor restaurant, which was supposed to be the best option, had limited choices, and one of the dishes we selected was lacking flavor.

vähemmän

“Nice SPA and hotel, not great food.”

We enjoyed 2 days at the place, overall I loved the atmosphere. I’m disappointed with the price and the quality of the food. Disclaimer: I booked some extra services that increased the price, your mileage may vary.

“Thermal bath Sundays”

We stayed at this hotel with the salt water sunday package to relax at the Fontane Therme. Overall it was a nice experience: the service could be improved, some of the staff couldn't speak English and one of the receptionsts wasn't very friendly. The room was ok, furniture is quite old but it was c… lisää

We stayed at this hotel with the salt water sunday package to relax at the Fontane Therme. Overall it was a nice experience: the service could be improved, some of the staff couldn't speak English and one of the receptionsts wasn't very friendly. The room was ok, furniture is quite old but it was clean and, since we were just sleeping there, we didn't mind. Buffet dinner and breakfast were good, the overall quality could have been better though. Beware if you are vegan there are very limited options. The thermal baths were very nice, few pools and saunas in the complex to choose from and very clean. Good value for money.

vähemmän

“Holiday”

we like the resort, it was our second time staying there. there were a number of issues and complaints: 1) we were given complete incorrect information about boat ride, time/ date, where to access info by a very confident concierge intern. completely had no idea himself. sadly as the info was total… lisää

we like the resort, it was our second time staying there. there were a number of issues and complaints: 1) we were given complete incorrect information about boat ride, time/ date, where to access info by a very confident concierge intern. completely had no idea himself. sadly as the info was totally wrong a boat ride was not to be had. pity that the resorts boat wasn't in service. not much of an apology - 2) we were not informed there would be a pet fee- was not in the total we were quoted in our reservation. was a total surprise. 3) we were surprised we never received any kind of apology from management, any incentive - zero. we just got this form in the mail. so while we like the resort we don't have much motivation to return in the future.

vähemmän

“Average”

I was expecting a bit more of a luxurious resort given the price. There wasn't so much attention to detail in the service; it was easy to get lost in the spas. The dinner buffet was mediocre. Very inconvenient to have only one shower area in the saunabereich. There was a moldy tangerine left in my … lisää

I was expecting a bit more of a luxurious resort given the price. There wasn't so much attention to detail in the service; it was easy to get lost in the spas. The dinner buffet was mediocre. Very inconvenient to have only one shower area in the saunabereich. There was a moldy tangerine left in my room.

vähemmän