Jw Marriott Hotel Frankfurt

“Celebratory Stay in a Beautiful Grand Suite. Truly Memorable”

Our stay at the JW Marriott Frankfurt was nothing short of exceptional. Prior to arrival, the team contacted us to personalize our stay, and since we were celebrating my husband’s early retirement, they ensured our visit was extra special. We were upgraded to a Grand Suite from a standard room res… lisää

Our stay at the JW Marriott Frankfurt was nothing short of exceptional. Prior to arrival, the team contacted us to personalize our stay, and since we were celebrating my husband’s early retirement, they ensured our visit was extra special. We were upgraded to a Grand Suite from a standard room reservation which was spacious, luxurious, and immaculate. A box of chocolates and a personalized card was a wonderful surprise and an absolute treat. Check-in was seamless with a warm towel, glass of water, and glasses of champagne. I apologize I couldn’t remember the young lady who checked us in was genuinely attentive and warm, I do remember Princess at the front desk, who gave excellent recommendations for exploring the city. The location is unbeatable, in the city center next to Zeil Mall and the train station. The team honored our Gold status beautifully and made this celebratory trip truly memorable. We can’t wait to return and will enthusiastically recommend JW Marriott Frankfurt to friends and family. Thank you JW Marriott

vähemmän

“Very comfortable stay”

We enjoyed our stay and would recommend this hotel to other travelers. It is located next to lots of shopping, restaurants, grocery store etc. The My Zein Mall is right next door connected to the hotel via the gym. The train station is right around the corner which is very convenient. I had a delux… lisää

We enjoyed our stay and would recommend this hotel to other travelers. It is located next to lots of shopping, restaurants, grocery store etc. The My Zein Mall is right next door connected to the hotel via the gym. The train station is right around the corner which is very convenient. I had a deluxe King panoramic view room and it was very spacious and very clean. The room had a Nespresso coffee maker which was a nice treat for morning coffee. We ate breakfast every morning in the Breakfast Restaurant on the 1st floor. The food was fresh and tasty. The buffet is a selection of meats and cheeses and delicious pastries and breads along with yogurt, muesli and various cereals. There is lot of fruit and a few hot options. There is a nice juice station and lots of coffee options too. If you prefer egg dishes you can order from the menu. The gym is connected to the mall and is enormous with lots of machines and weights. There is a pool and sauna too. It is not a 24 hour gym but hours are posted. It seemed quite busy when I was there but waiting for a machine didn’t seem to be an issue. Staff at the hotel are top notch. They are friendly, informative, helpful and make a point of anticipating the needs of the guest. I asked for extra coffee one more and was given extra coffee and supplies the next day too without asking. I really appreciated that kindness. Concierge is exceptional and knowledgeable about the area with great recommendations. I think the positives far outweigh the negatives. My only criticisms are- there is no Marriott lounge which was a little disappointing as I like to enjoy the lounge for coffee in the morning and cocktails at night. I also found the bathroom to be extremely small considering the size of the room. Lastly, there is no outlet in the bathroom for a hair drier which is an inconvenience. The outlet in the rooms are no where near a mirror which makes it hard to do your hair. The mall next door is crazy busy on Friday nights and Saturdays which can be a little overwhelming when you are trying to get around this area. Be careful and watch your bag! These minor inconveniences are just that- inconvenient and not major issues. Overall- I enjoyed my stay immensely and was comfortable here.

vähemmän

“Nice Central Hotel”

Nice hotel very central. The hotel is attached to My Ziel mall and share a common fitness centre.Its in the main shopping area.Its in Atal skyscraper so views are good. Rooms are clean ,beds are very comfortable. All amenities are up to the mark. The bathrooms are big with separate shower and ba… lisää

Nice hotel very central. The hotel is attached to My Ziel mall and share a common fitness centre.Its in the main shopping area.Its in Atal skyscraper so views are good. Rooms are clean ,beds are very comfortable. All amenities are up to the mark. The bathrooms are big with separate shower and bathtub. Breakfast is Ok but expensive to what you get . Bar is in the lobby and serves good drinks. SPA is ok too. Our stay did not go very well because the shower did not have hot water all 4 days. We did mention it to the front desk staff several times, they did send a technician, but was not fixed. We complained again but it was brushed off and not handled well. I was very disappointed.

vähemmän

“Looks 5 star, feels 3.5 star”

I usually stay at the Sofitel or Hilton when in Frankfurt. However, this time I thought I would book JW Marriott, to give it a shot, if I should stay there in the future instead. However, the stay far fell short from my expectations. Below are mentioned the good and the bad from my stay. The bad: … lisää

I usually stay at the Sofitel or Hilton when in Frankfurt. However, this time I thought I would book JW Marriott, to give it a shot, if I should stay there in the future instead. However, the stay far fell short from my expectations. Below are mentioned the good and the bad from my stay. The bad: 1. At check in, we waited for 15-20 minutes for someone to check us in, even tho there was no one ahead of us in the line. Not very 5 star… 2. Our sink was clogged and we had to get help from the roomservice person, he used the suction cup to open it at midnight. 3. We tried to order roomservice at around 10pm on Saturday night. I called 5-6 times (altogather for 20 minutes) to try to reach the private dining, but never had anyone answer. I then went to the reception to make an order. Not very 5 star… 4. The pillow I used was absolutely disgusting and dirty. I slept with it thru the night and checked the pillow in the morning, to see what it was. The surprise was terrible. I feel extremely disgusted having slept with that pillow without a pillow protector. Not even 1 star hotel should provide filthy pillows… 5. At breakfast, on Saturday we waited in line (2 couples ahead of us) for a table for 20 minutes. The whole line was frustrated and were guestioning what was going on. The restaurant was 60% empty at the time. We finally got a table and the server told someone would come and take our order soon. We waited for 30 minutes but nobody came. I then walked to the chefs kitchen and found a person to give my order. And again, the restaurant was half empty. Not very 5 star… 6. Also at breakfast, most of the dishes were more or less empty all the time, espeically the patries and youghurts. 7. The elevators were apparently broken on Sunday morning, as we waited for one to arrive on the 25th floor. Then an employee said they were ”kaput” and told us to follow him and use the freighy elevator. It was good service recovery, but not really a 5 star experience. The good: 1. The staff at the lobby were very friendly every time. 2. The location is perfect, near shopping and logistically easy. 3. The room was clean, not super modern but ok for a few nights. 4. The public areas look fantastic and the decor is spot on. That perhaps lets a guest assume, also the other aspects would be as great, which the unfortunately were not. All in all, the experience was one of the most disappointing I have ever had at a ”luxury hotel”. I would definitely choose Sofitel in the future and not recommend this hotel. I understand that sometimes things do not go great and mistakes happen, but to have all this occur during 2 nights is not just bad luck, it reflects the level of the property and service.

vähemmän