The Westin Grand Frankfurt

“Excellent stay”

Location is great as it is only within 10 minutes walking distance from two shopping malls. Check in was smooth. Staff were polite and very friendly. They speak very fluent English too. Breakfast was good. Overall, an excellent stay.

“Oasis in Frankfurt”

Had an exceptional stay at The Westin Grand Frankfurt. From start to finish, the staff was incredible and accomodating. I wanted to especially recognize Dominik, Arabella, Livia (from the Front Desk Team), Pam (Breakfast Team), Harrison and Alexandra (Spa Team). The breakfast had great variety an… lisää

Had an exceptional stay at The Westin Grand Frankfurt. From start to finish, the staff was incredible and accomodating. I wanted to especially recognize Dominik, Arabella, Livia (from the Front Desk Team), Pam (Breakfast Team), Harrison and Alexandra (Spa Team). The breakfast had great variety and was well prepared. Pam went out of her way to make me feel welcome and appreciated. The Spa is very well appointed with a great pool, sauna, steamroom, and massage treatment services. I particularly enjoyed the aroma therapy treatment with Alexandra. Her technique and approach provided much relief and relaxation. The WiFi was fast and reliable. The rooms were quiet (no street noise or hallway noise) and well lit with natural light. Arabella was very accomodating on providing running route recommendations. I also appreciated being able to mail my postcards from the front desk. Would absolutely recommend and stay again. Thank you Westin Team for making my stay in Frankfurt so memorable.

vähemmän

“Modern, well located, busy hotel, best for groups, families, conferences. Bathroom poor design, tight space. Breakfast room nois”

A busy modern, clean and nicely renovated hotel with large crowds of guests that included tour groups, conferences and families. Not congenial for solo guests or couples seeking a calm or romantic experience. The lobby and public areas are very large spaces in direct contrast to the bathroom in our… lisää

A busy modern, clean and nicely renovated hotel with large crowds of guests that included tour groups, conferences and families. Not congenial for solo guests or couples seeking a calm or romantic experience. The lobby and public areas are very large spaces in direct contrast to the bathroom in our room. The room itself was spacious and comfortable, but the people who designed and approved the bathroom should be sacked. The door opens vertically into the bathroom hard against the toilet behind it, cutting it in two like two old style telephone boxes. You must squeeze between the open door and shower and then pivot and squeeze past the basin, turn around and close the door to access the toilet and full area of the basin. The staff were aware of this problem. Breakfast on 2 occasions was disappointing in that we anticipated calmness. Instead the room was packed with families and screaming children. Though its in a good position and staff were nice we would not return.

vähemmän

“20 Years Later, Still One of My Frankfurt Favorites”

This has been one of my two go-to hotels in Frankfurt for the past 20 years, and I have stayed here many times over the years. One of the reasons I keep coming back is the consistency: I know what to expect, and the hotel generally delivers. A few years ago, the rooms were tastefully renovated, an… lisää

This has been one of my two go-to hotels in Frankfurt for the past 20 years, and I have stayed here many times over the years. One of the reasons I keep coming back is the consistency: I know what to expect, and the hotel generally delivers. A few years ago, the rooms were tastefully renovated, and they still feel modern and well maintained. The beds remain as comfortable as ever. During this stay, I had a Loft Suite, which was exceptionally spacious. The suite featured a comfortable living area, while the large bedroom and fantastic bathroom were located on the second level. Everything was spotlessly clean and equipped with all the amenities I needed for a comfortable stay. I also made use of the gym on the sixth floor, which is well equipped and perfectly suitable for a good workout. The one disappointment, and unfortunately not for the first time, was the bar. One of the reasons I choose a hotel is the ability to unwind with a drink after a long day of work. However, the hotel regularly hosts private events and rents out the entire bar area. This happened again during my stay, meaning hotel guests could not use the bar in the evening and were redirected to the lounge area instead. Personally, I chose to leave the hotel and have a drink elsewhere. I do think this is a weakness. As a guest paying for the full hotel experience, I expect access to the hotel's facilities, especially something as central as the bar. When this happens repeatedly, it does make me question whether hotel guests are being prioritized enough. It's certainly something I will take into consideration when deciding where to stay on my next visit to Frankfurt. That said, the staff were, as always, friendly, welcoming, and professional. Overall, this remains a very good hotel and one that I have trusted for many years, but I do hope management reconsiders its approach to private events that impact the guest experience.

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