Hotel Pirsch

“Wonderful Stay!”

I can't say enough good things about the overall quality of my stay at Hotel Pirsch. The rooms were clean and comfortable, and the kindness and professionalism of the staff was pleasantly unexpected. In particular, Selina and Ella were ever-helpful and patient with requests for directions, etc. You… lisää

I can't say enough good things about the overall quality of my stay at Hotel Pirsch. The rooms were clean and comfortable, and the kindness and professionalism of the staff was pleasantly unexpected. In particular, Selina and Ella were ever-helpful and patient with requests for directions, etc. You can't beat the morning breakfast (included). It includes wide array of fresh juices, coffees, meats, cheeses, pastries and local delicacies. Again, the service was above par. Should I visit the Ramstein are again, this is my top choice.

vähemmän

“Nice place, huge room, no AC”

A very well located, nice and simple, but clean, little hotel. I had a huge room on the 2nd floor, east or south side on the building. It was a very hot weekend and unfortunately I saw the fan just too late. The room got terribly hot with the June morning sun, due to the window front facing east or… lisää

A very well located, nice and simple, but clean, little hotel. I had a huge room on the 2nd floor, east or south side on the building. It was a very hot weekend and unfortunately I saw the fan just too late. The room got terribly hot with the June morning sun, due to the window front facing east or south. No AC. The room was very clean. The decoration is a bit older. It has the charm of grandma’s house: you feel home from the very first second. Breakfast was according to the expected standard for a hotel in this price category. Everything was fresh and clean. There is an outside area for breakfast, however it was occupied by smokers. I would stay there any time again.

vähemmän

“Poor check-in experience”

My confirmation email indicated no check-ins after 11:30, which I found surprising and alarming. Why would there be a restriction when I can check in? Due to the trains, I would not be getting in until after 1130, so I immediately called the hotel around 9:45 pm but received no answer. I calle… lisää

My confirmation email indicated no check-ins after 11:30, which I found surprising and alarming. Why would there be a restriction when I can check in? Due to the trains, I would not be getting in until after 1130, so I immediately called the hotel around 9:45 pm but received no answer. I called the 800 number with TripAdvisor, and they called and received a small no-answer. The rep said she kept trying and would email me to update me. I kept calling the hotel, but I finally decided to show up and hope for the best. Upon my arrival, there was a board for late check-in, and my name was there with instructions on how to access my room, which is what one would expect. Oddly, it was not until 3:52pm that I received an email from TripAdvisor advising me of what I found out upon arriving at the hotel. All this could have been averted if incorrect information had not been communicated in the first place. By the time I received the email at 3:52, it was far too long to be of any value to me. Attention to detail is sorely lacking.

vähemmän