Carat Hotel Grömitz

“Great hotel right near the beach”

Great hotel swimming pool spa facilities literally right next to the beach central to all the shops and restaurants and the breakfast was amazing can’t recommend this hotel highly enough 😊 The staff were very professional and friendly I have no complaints about this hotel

“Nice modern apartments”

Stayed in one of the apartment which was very large and modern. The facilities at the hotel are also very good which a large swimmingpool area, spa and gym. Had dinner at the restaurant which was ok but not something special - breakfast was overbooked. The hotel is just a stone throw away from t… lisää

Stayed in one of the apartment which was very large and modern. The facilities at the hotel are also very good which a large swimmingpool area, spa and gym. Had dinner at the restaurant which was ok but not something special - breakfast was overbooked. The hotel is just a stone throw away from the beach front.

vähemmän

“Nice hotel, bad service”

There is no question Carat Hotel has nice amenities. We stayed at one of the appartments, which was well thought out, had everything we needed and which I would give 4,5 stars. Same for the nice pool area, sauna etc. But the mediocre service could have spoiled our trip if we had let it. It all star… lisää

There is no question Carat Hotel has nice amenities. We stayed at one of the appartments, which was well thought out, had everything we needed and which I would give 4,5 stars. Same for the nice pool area, sauna etc. But the mediocre service could have spoiled our trip if we had let it. It all started with me trying to book online, which was impossible, i ended up with prices around 3000 € for 2 rooms for 3 nights and couldnt boom an appartment at all. So I had to call. My questions were barely answered and I was told that this "child-friendly" hotel charges you for an extra guest in the apartment despite the fact that the extra guest is 1 year old. Which hotel charges for children under three that sleep in the provided beds? And despite this, they charge extra for baby cots and high chairs. We decided to go anyway because of the amenities but we're disappointed by their service again, both at the restaurant and reception. We had to convince the waiter to give us some form of kids food, we ended up ordering just fries, but even this was difficult. When we asked that they should be served right away, before our meal, we received blank stares and a mumbling about having to as the kitchen. Again, any restaurant is able to do this, even the ones that don't use child-friendly as a selling point. Receptionist were civil enough but definitely not service oriented. Performance was not worthy of a 4 star hotel. We are not going back.

vähemmän

“Good breakfast”

The reception looks like a hospital, but the staff where friendly and welcomming. The room looks lika an ordinary hotel room, but it was nice with a balcony with sea view. There where no toilett paper in the room when we arrived, and we had to pick it up in the reception. But why do the hotell has … lisää

The reception looks like a hospital, but the staff where friendly and welcomming. The room looks lika an ordinary hotel room, but it was nice with a balcony with sea view. There where no toilett paper in the room when we arrived, and we had to pick it up in the reception. But why do the hotell has two rooms with the same room number? (in different parts of the hotel). Someone had probably a bad day when he was thinking. The breakfast was really good and the "omelette lady" made perfect omellets.

vähemmän