Aggie Grey's

“10/10 - Brought Tongan/Aussie hubby for first time absolutely love it!!!”

The friendly and happy staff!

“A++ SHERATONSAMOAHOTEL”

Reviews can put people off from one bad encounter which ruins the entire business. My encounter was AMAZING! Extremely friendly, helpful, local staff on arrival - Thank you Helena & Grace 🩷 To the caring Restaurant Staff Rosereen, Angela, Daniel, My Best aka Toetu the Supervisor to mention just a f… lisää

Reviews can put people off from one bad encounter which ruins the entire business. My encounter was AMAZING! Extremely friendly, helpful, local staff on arrival - Thank you Helena & Grace 🩷 To the caring Restaurant Staff Rosereen, Angela, Daniel, My Best aka Toetu the Supervisor to mention just a few. All restaurant staff were beautiful, all chefs were brilliant - ALL OF THEM. Exceptional Buffet Breakfast, menu with a large range of different cultured dishes. Shout out to the Head Chef ‘ SUKESH’ for his commitment to our Crayfish meal we asked him to cook for us on our stay for dinner. May God bless you all 🙏 Room service was always given when needed, more than expected, thank you Fuatino for your service!! Beautiful scenery in very clean and well looked after room. Buildings age & you must expect wear & tear sometimes - our room was beautiful and perfect for us. No bugs or creatures sighted. Even though we are in Samoa guys lol. For the price we paid for stay for 7days, was worth our money for all areas. We enjoyed peace & quiet with morning & evening swims, while still being in the city. We were close to everything especially the water front for evening walks. I would highly recommend only reading my review and advising staff on arrival that Amy from NZ recommended you stay here. As an outsider I was welcomed more than I expected, I really didn’t want to leave. If you’re staying a night, or longer does not alter my review. My experience was amazing thanks to the beautiful staff! THANK YOU SHERATON SAMOA 🇼🇸

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“IMPROVED!”

In July 2024 we wrote a scathing review of Sheraton Samoa Aggie Grey's Hotel & Bungalows titled "Bitterly Disappointed". From the perspective of us being a near-70 yr old retired couple, we have just returned again from Apia after 4 nights at "Aggie's" and this time things have much improved. We m… lisää

In July 2024 we wrote a scathing review of Sheraton Samoa Aggie Grey's Hotel & Bungalows titled "Bitterly Disappointed". From the perspective of us being a near-70 yr old retired couple, we have just returned again from Apia after 4 nights at "Aggie's" and this time things have much improved. We managed to get a standard room at the front as requested (not a bungalow as unrequested last time), good elevator service, excellent communication at booking time, efficient hassle-free check-in, good covered car parking, and the staff were as friendly, cheerful and helpful as always. Nice big wall-mounted SmartTV, lovely comfortable Kingsize Bed and pillows, and nice N-E view over the "big fale" toward the mountains. Some more improvements needed still: 1) Bathroom - shower over bath is never our preference but we managed, however unsafely. The bath was too high to get leg over, its floor very spongy to walk or move on, needed anti-slip rug, shower head assembly loose when grabbing it for support, support bar on wall also loose, and water on the floor in front of vanity after shower unavoidable due to design and size of glass shower partition. 2) Internal access - on this trip we attended a function held in the Sheraton Ballroom "next door" on Level 3. It would have been nice to have had internal access straight across to it from our room. Instead, we needed to take "our" elevator to basement, step out briefly into the humid heat enroute to second elevator, to get back up to the ballroom. 3) Room - landline phone was not working due to the handpiece-to-phone cord missing! A larger fridge would be nicer. Basic cutlery for coffee and tea making and snacking was lacking. The doors of the wooden stand-alone wardrobe standing against the wall were very squeaky and loud when opening and shutting. 4) Food - not sure if the food was catered in for the function in the ballroom or prepared on site, but it was shocking for a hotel of this calibre! The most common Samoan chop suey or "sapasui" dish was pale (vermicelli), stone cold, and the beef in it was so hard and tough to chew. Quite disappointing all 'round. One last sentiment - We miss the old warmth and charm of the old "Aggies", especially the welcoming decor of the entrance lobby. Would be great to bring its warm wooden decor at least. It can still be Sheraton but with the unmistakable welcoming warmth of Auntie Aggie! Catherine & Latu

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