Tanoa Tusitala Hotel

“Wonderful. But the staff make it perfect.”

Great price for a great stay. Traditional, peaceful vibe with lovely staff. Rooms are huge and well appointed. Food is great, a little limited if you want more traditional meals but they’re just catering to the masses. Huge shout out to Mercy on the bar and NEWYEAR on reception. Cannot recomme… lisää

Great price for a great stay. Traditional, peaceful vibe with lovely staff. Rooms are huge and well appointed. Food is great, a little limited if you want more traditional meals but they’re just catering to the masses. Huge shout out to Mercy on the bar and NEWYEAR on reception. Cannot recommend this place enough.

vähemmän

“Great accomodation for families”

Great location. Very clean. Staff are very professional and super friendly. Pool is big and welcoming. Only problem is that it has no shade sails over it so it sits directly under the hot sun. Nice that the bar/eating area is positioned to overlook the pool. Food was decent… recommend the chicken w… lisää

Great location. Very clean. Staff are very professional and super friendly. Pool is big and welcoming. Only problem is that it has no shade sails over it so it sits directly under the hot sun. Nice that the bar/eating area is positioned to overlook the pool. Food was decent… recommend the chicken wings and the fruit smoothies too. Ordered wayy too many during our stay. Fiafia night was also great and local cuisine was delicious (only served at Fiafia). The performances topped off our trip to Samoa. Grateful for our stay here and would stay again.

vähemmän

“Stay at Tanoa Samoa”

Stayed for a month, appreciated the friendly staff, clean premises, no stray dogs or cats in premises, enjoyed the pool, gym, their gardens and fruits felt homely. Reception staff are very responsive and will fix issues quickly, water front to Apia harbour, close to town, ATM within the hotel, can … lisää

Stayed for a month, appreciated the friendly staff, clean premises, no stray dogs or cats in premises, enjoyed the pool, gym, their gardens and fruits felt homely. Reception staff are very responsive and will fix issues quickly, water front to Apia harbour, close to town, ATM within the hotel, can pay hotel expenses with Australian debit or credit card, good wifi to watch a movie but not good for downloads, tv has 24/7 Cartoon Network in English, work desk in the room if it’s double deluxe room, overhead shower, hot water available 24/7, taxi easily available. Cons: 1. Room service cutting corners- will not clean toilet, will only change bedsheets daily. No toilet brush in the bathroom either. There was no change to toilet clean despite reporting to the duty manager. The public toilet next to gym smells when you walk past. 2. Bar fridge in the room was 20-30 year old. Room was cooler than the fridge. You cannot safely store any milk or food in those fridge. There is kettle, tea bags, coffee, sugar, cup, 2 glass, iron and hair dryer , safe. (No microwave. No bedside lamp. No tissues). 3. Buffet breakfast is very good but it’s local food not continental. There is weetbix, cornflakes, bread, instant coffee. Porridge or pancakes served only once a week so not much healthy options. Most of the guests are locals and only 1% from Australia or NZ which explains why local food, rice, curry, Samoan soup served for breakfast. Egg station is good. 4. There are 2 boardrooms and a conference room, however there was a hesitation to make it available for some reason and needed insisting. The staff smoking area/ verandah is right outside the ground floor board room/ this needs to be changed as some of the windows/vents can’t be closed and you cannot smell it in the board room. Staff were also giggling and peeping into the board room frequently which was very unpleasant and annoying. 5. Deck bar only has 5,6 items on menu. Not even has Ola on menu. We went out to other restaurants like Lava hotel next door to eat or used muau app to deliver from other restaurants. They also charge 5 tala each time for room service. 6. There is no children’s play ground or children’s club onsite even though their website shows picture of child play equipment onsite. 7. Most attractions are 35-60 minutes away. Faleolo airport 45 minutes away. 8. Laundry is 10 tala for wash, 10 tala for dryer, 10 tala for soap each time. 9. Fia Fia night is 85 tala per person including buffet, have external guests attending. 10. Expensive, almost 7000 Australian dollars for 26 nights which is 12000 tala for deluxe room.

vähemmän

“Helpful staff”

I booked this trip last minute and somehow managed to choose the wrong dates. Even though it was non-refundable when I called Rita from the reservations team was incredibly helpful and calm, and she sorted everything out smoothly on the other side of the line. She assist me upon check in, explained… lisää

I booked this trip last minute and somehow managed to choose the wrong dates. Even though it was non-refundable when I called Rita from the reservations team was incredibly helpful and calm, and she sorted everything out smoothly on the other side of the line. She assist me upon check in, explained everything clearly (even the extra charges), and asked thoughtful questions that made me feel at ease traveling alone. Food was good, the staff was friendly overall, but she deserves recognition. I’ll definitely be back just need to work on booking the right dates next time.

vähemmän