Sheraton Samoa Beach Resort

“Stay”

We had a great stay. I would like to thank fa fitai and Fred for remembering us from previous visits. I would especially like to thank CHILI from the dining room who made our visit extra special. She looked after us so well. She is professional, thoughtful and very efficient. The resort is lucky to… lisää

We had a great stay. I would like to thank fa fitai and Fred for remembering us from previous visits. I would especially like to thank CHILI from the dining room who made our visit extra special. She looked after us so well. She is professional, thoughtful and very efficient. The resort is lucky to have her as a member of staff. Thank you Chili We wish the resort all the best under its new management and look forward to visiting again Nicky and Fran NZ

vähemmän

“Great value for money, incredible staff and a sunset you have to experience!”

I stayed at Samoa Beach Resort last week and honestly had such a great experience. The staff were absolutely incredible, super friendly, attentive, and always going out of their way to make sure everything was perfect. You can really tell they care about the guests. The food was another highlight.… lisää

I stayed at Samoa Beach Resort last week and honestly had such a great experience. The staff were absolutely incredible, super friendly, attentive, and always going out of their way to make sure everything was perfect. You can really tell they care about the guests. The food was another highlight. The food I had was fresh, well prepared and delicious, which made it easy to just relax and enjoy the whole stay without worrying about going elsewhere. The facilities were also top-notch. Everything was clean, well maintained, and had that laid back resort vibe you want when you’re trying to unwind. My only downside would be the location, it’s a bit far from town, so getting around can take some planning. But honestly, with how nice the resort is, you don’t feel much need to leave anyway. Overall, I can’t really fault the place. If you’re after a relaxing getaway with great service, amazing food, and solid facilities, this place definitely delivers.

vähemmän

“Affordable Excellence”

We came to Samoa Beach Resort using a day pass as we had a late flight. The day pass was 50 tala per person which was used to go towards food and beverages The staff are friendly and welcoming. The food and drinks are delicious. Excellent facilties with beautiful surroundings. Located very close … lisää

We came to Samoa Beach Resort using a day pass as we had a late flight. The day pass was 50 tala per person which was used to go towards food and beverages The staff are friendly and welcoming. The food and drinks are delicious. Excellent facilties with beautiful surroundings. Located very close to the airport and ferry. We will consider staying here on our next visit.

vähemmän

“Nice Location but Service needs a big improvement”

This review is one of the hardest ones I've had to write. We enjoyed our stay at the Samoa Beach Resort, but the resort itself has a long way to go to actually maintain the title of "resort". We were there from the week before Easter until Easter Monday. I'd booked and paid for this stay when Sher… lisää

This review is one of the hardest ones I've had to write. We enjoyed our stay at the Samoa Beach Resort, but the resort itself has a long way to go to actually maintain the title of "resort". We were there from the week before Easter until Easter Monday. I'd booked and paid for this stay when Sheration were still managers. It is a really nice location. The beach is close to perfect, and certainly somewhere where you can lie and sunbathe. You can go swimming out to a little island. There is breakwaters on either side. The swimming pool in the resort is excellent. It is probably overfilled for what it was intended for, but it is one of the few resorts we've been to where it is deep enough to actually swim properly without hitting your hands on the bottom of the pool. There are theoretically two restaurants, but only one of them was open for most of the time we were there. And the second one opened only on the last two days that we were there. The cooking is terrible. I can't put it any other way. I don't believe that we had one meal that was in any way memorable. They were all very mediocre. During the first part of the stay, which was in the week prior to Easter, a lot of items were not available on the menu. This was particularly upsetting for my adult daughter who was with us, because she can't eat a lot of things. And so a lot of the stuff that she wanted to eat was just simply not available or she had to eat the same thing day in, day out. By the end of the third day, we had decided that we'd had enough and we started trying to find other restaurants to go and eat. Breakfast was included in our hotel stay and we had it all but one day. Very mediocre, very hit and miss, different menu items every day. Getting cooked meals was hit and miss with items often missed or replaced by something else. During last part of the stay, which was over the Easter weekend, they started to offer a much wider variety of food and dishes for guests. The rooms themselves were excellent. The air conditioning was excellent. They kept it mainly clean, although, on about the third day, they just failed to service our room. We requested them to come and do that. And they simply ignored us or didn't do it for whatever reason. But more significantly, each time they cleaned the room, they left four bottles of fresh water, which is a must at this resort to use fresh water rather than tap water. We asked for these separately but were never delivered. We were left without any water for that particular night. I complained to the desk the next day but all I got was a "sorry". I think that it actually sums up the whole thing. They want to try hard, but they haven't achieved a level of quality and consistent service that is needed for a resort like this. I counted that there was about 160 rooms. In the first few days of the stay, there was probably about five of them being used. By the end of Easter, there was probably about 20 or 25. So all in all, we enjoyed ourselves, but it was a very touch and go experience. I not stay here again?

vähemmän