Grand Mayral Hotel

“Spacious”

Rented an apartment this round and again as previously stayed very impressed with the finest details and furniture. Very spacious, clean and organized with a decent range of amenities and cutlery available.

“Excellent location, Decent Rooms”

Excellent location. Very near to Rashid mall. Easy access to restaurants and food court. Rooms are clean and neat. Staff are friendly and decent. Hotel restaurant is basic. Basement parking is available and convenient. Highly recommended for business trips.

“Dec 2022”

The location is excellent across from Al Rashid mall with plenty to do there and always an eager taxi to take you around. The Good The bell boys are attentive and the man working the desk is very accommodating. Very clean and shiny everything. The hallways are a little worn for some reason and th… lisää

The location is excellent across from Al Rashid mall with plenty to do there and always an eager taxi to take you around. The Good The bell boys are attentive and the man working the desk is very accommodating. Very clean and shiny everything. The hallways are a little worn for some reason and the carpet. The over sized room was beautiful and clean. Very nice. The not so good. Weird room service only breakfast and lunch menu. The girls behind the desk in the lobby could not be any more rude if they tried. I believe it in my heart, they were actually trying to be as rude as humanly possible.

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“In needs for intensive staff trainig and education”

The suites are somewhat clean, but the sheets aren't replaced after each visit because they smell bad. This is my 2nd booking in the hotel & the problem happened in both visits. In addition, the staff, specifically the housekeepers and receptionists, are totally unprofessional and clearly illiterat… lisää

The suites are somewhat clean, but the sheets aren't replaced after each visit because they smell bad. This is my 2nd booking in the hotel & the problem happened in both visits. In addition, the staff, specifically the housekeepers and receptionists, are totally unprofessional and clearly illiterate in their profession. The housekeepers are unaware of the basic housekeeping items such as replacing empty tissue bins. Add to that, we found a bowl of fruit that we bought from the supermarket was eaten by them. And the receptionists are another story. Their behavior is anything but professional. We have seen them requesting and eating breakfast in the restaurant with the guests. Their communication style also reveals the level of their training as well as the level of strength of the higher management. I called them asking to be transferred to the housekeeping department. The conversation went like this literally: Me: would you please transfer me to the housekeeping department ? I tried to call them but no body answered. The receptionist: what do you want ? ( In a rude offensive way ) Me: I want to report something to them. The receptionist : tell me what do you want ( with the same tune as before ) Me: ( I told him about my problem ) The receptionist : ............ ( Silence ) ......... Hmmmmm. I will tell them. Bye Me : !!!!!!!!!!!!!!! If the residence continued with the same level if uncliness and unprofessionalism, I expect that it's not gonna end up well in this industry. Note: I rarely write any reviews, if not ever. I have waited until my second visit to write my review so I would write a fair one.

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