Emaar Grand Hotel

“Umrah trip”

I stayed in the emaar grande Makkah in room 1019. Our cleaner was Amar and he was very nice and cleaned our room to a good standard and provided toiletries when needed. He always asked if we needed anything and ensured we weren’t without. The view from the room was amazing as you can view the clock… lisää

I stayed in the emaar grande Makkah in room 1019. Our cleaner was Amar and he was very nice and cleaned our room to a good standard and provided toiletries when needed. He always asked if we needed anything and ensured we weren’t without. The view from the room was amazing as you can view the clock tower.

vähemmän

“Good location but inside service is not as expected defo not a 4*”

Where can I start i will tell you all the good points then why you shouldnt book We went with a group stayed here for 6 days the location is fine 10-15min walk to the A1 gate of the haram so not that far but could get longer if they close the entrances to go to the mosque. The rooms are clean but… lisää

Where can I start i will tell you all the good points then why you shouldnt book We went with a group stayed here for 6 days the location is fine 10-15min walk to the A1 gate of the haram so not that far but could get longer if they close the entrances to go to the mosque. The rooms are clean but be mindful they dont change your towels and bedding everyday its every other day like may be after 2 days. They clean the bins regularly everyday. It is not value for money as we have stayed here yes its close by but basic stuff like hot water to have a shower is not available I have complained everyday to be told that we will change your room they keep messing you around. Say come at magrib, isha and then the next morning but they dont do anything. Yes I went with the group but even they couldn't do anything as staff keep given them the same excuses. After all this shower business was told they have a small boiler in such a massive hotel bare in mind the have over 14 floors and 2 towers and said thats how the water comes out becuase of this I dont recommend it unless ur not bothered. The noise level around the rooms its been quiet not noisy but the reception is always very busy. It is a very busy hotel. The atmosphere is very busy. The lifts are fine they come down very quickly so no issue there. Breakfast is ok in 6 days we have only been down twice to have breakfast. Would not really recommend because of the water issue if your not bothered then its a good location.

vähemmän

“Okay”

The hotel could do with an upgrade especially the bathrooms. The water smells odd which is not pleasant and the tiles appear old. The pressure of the shower is good with both hot and cold water. The rooms are a bit cramped. Includes a fridge, kettle, coffee, tea bags (exposed out of its wrapper), … lisää

The hotel could do with an upgrade especially the bathrooms. The water smells odd which is not pleasant and the tiles appear old. The pressure of the shower is good with both hot and cold water. The rooms are a bit cramped. Includes a fridge, kettle, coffee, tea bags (exposed out of its wrapper), no milk. No space to pray in the room as its small, but there is mosque in the building which is really nice. The lifts are quick and plenty of them. Staff are friendly. Room service only makes the bed. No wipe down of bathroom and no hoover. Bedroom window was cracked. Hotel is about a 10 to 15 min walk to the haram. There are lots of shops on the roads including Asian restaurants. Overall its ok but I wouldn't stay here again. Its more a 4 star (at a push), and location of the hotel brings it down further.

vähemmän