Le Saly Hôtel & Hôtel Club Les Filaos All Inclusive

“Lush tropical grounds and incredible views ”

I was staying at this hotel through an organization who I was partnering with to build a school in the area. I knew almost nothing about the hotel and was pleasantly surprised when I arrived. It is a lush tropical paradise right on the water. The grounds were covered with flowers and palm trees. Th… lisää

I was staying at this hotel through an organization who I was partnering with to build a school in the area. I knew almost nothing about the hotel and was pleasantly surprised when I arrived. It is a lush tropical paradise right on the water. The grounds were covered with flowers and palm trees. There were lizards, birds and butterflies everywhere and it is right in the center of town. The people at the front desk were very warm and friendly (though they mainly speak French). They also have a bar and serve a decent buffet breakfast, lunch and dinner daily at the hotel. On Saturday night they have live music. The rooms were a decent size, though the beds and pillows were a little hard. The bathroom hot water also can get boiling to the touch so you have to be very careful with that. Overall, it was an unexpectedly great experience, aside from the beds and the overly hot water. I would definitely recommend staying here if you are in the area. There is also a great little reserve with zebras, ostriches, rhinos and other animals less than an hour away.

vähemmän

“Very noisy”

Just returned home from my stay at the Saly Hotel. I have been traveling for years and i have never came back from a vacation so exhausted. The nights (besides one Sunday) have been consistently disrupted by all sort of noises (music, tam tam, etc.) until sometimes 6 AM. Noting i sleep with doub… lisää

Just returned home from my stay at the Saly Hotel. I have been traveling for years and i have never came back from a vacation so exhausted. The nights (besides one Sunday) have been consistently disrupted by all sort of noises (music, tam tam, etc.) until sometimes 6 AM. Noting i sleep with double ear plugs and i could still hear the noise. We have raised this to the Hotel but unfortunately there was nothing the hotel could do as they are saying, but i must disagree. I am sure that there are laws governing how and when we can make such levels of noise and if they’re not respected the hotel must call the police, because your number 1 responsibility is to ensure your guests have the best time possible. The rest was ok. Food is good and unpretentious. The selection of wines as part of the all inclusive could be improved. The pool area is clean. The beach is nice but you can’t walk 2 meters without being constantly disturbed by someone. The room beside the bad soundproofing are ok but would benefit from a refresh. I would suggest you add small bottles of water in the toilet to use instead of tap water but also to add and refill at least a big bottle of water. We always had to take it from the restaurant. The staff is generally very nice but there are few elements that have been rude, not polite and not client friendly. I think overall the all inclusive is worth it but unfortunately the noise and the lack of proper sleep have made our stay a nightmare.

vähemmän

“Receptionists need training on customer service.”

The rooms were simple and comfortable and the food was decent. However, the service was not great. The receptionists either ignored you while speaking to other people, could not make a simple decision (and had to wait for the manager), or even gave an attitude. I hosted an event there, and not once… lisää

The rooms were simple and comfortable and the food was decent. However, the service was not great. The receptionists either ignored you while speaking to other people, could not make a simple decision (and had to wait for the manager), or even gave an attitude. I hosted an event there, and not once was I asked how it was going. When I mentioned that the conference room was very hot, and asked for more water, they could not even propose solutions (like an extra bottle of water, even if there is a cost). I found the reception staff to be tedious. The restaurant staff and others were nice. I would NOT rate this 4 star.

vähemmän

“Simple pleasant local hotel, very popular with foreigners as well as nationals.”

Nice local hotel with simple decor and the comfort expected for a 4-star African hotel. Local cuisine and traditional entertainment, popular with foreigners and nationals alike. It is international cuisine but with traditional inspiration and methods, such as well-done meat.