Miridiya Lake Resort

“Highly recommended overall”

Very frendlly service. Meals are very tasty and restaurant is clean specially restaurant staff is very kind . Rooms are very clean. Highly recommended 👌

“Much better than expected”

Rooms are a bit all fashionned but pool in very nice, people are very kind, donner and breakfast were very good. Lake view !

“Character accommodation and restaurant”

Great accommodation and food. Excellent service 😃😃😃😃😃😃😃😃😃😃😄😄😄😄😄😁😄😄😁😁 beautiful like scary and outdoor eating. I liked the character of the older style rooms

“Excellent Customer Service at Miridiya Lake Resort”

A relatively long stay from 22nd July to 29th July at Miridiya Lake Resort, Anuradhapura, was an extremely enjoyable experience due to the very high levels of customer service, as well as an overall good standard in other areas such as facilities, services and location. The main purpose of our stay… lisää

A relatively long stay from 22nd July to 29th July at Miridiya Lake Resort, Anuradhapura, was an extremely enjoyable experience due to the very high levels of customer service, as well as an overall good standard in other areas such as facilities, services and location. The main purpose of our stay being to explore parts of the ancient Capital of the Sinhalese civilization - Anuradhapura; the hotel was well placed to reach most areas of interest in around a 15 to 20 minute drive. Sited close to a large water reservoir/lake/tank; the historic 'Nuwara Wewa', built around the 1st century BC, the view was excellent and inspiring, the environment cool and comfortable (even during midday). The location also offered an excellent jogging track just a 3 minute walk from the hotel. While the expansion plans of the hotel involved some adjacent construction work, during the entirety of the stay, it did not cause any disturbance of note. In terms of facilities, Miridiya, offered everything a discerning guest would generally require. The pool was well maintained, and the outdoor restaurant quite pleasant, and well laid out. While the food served as a buffet, for breakfast and dinner was good, the restaurant also offered choices off a menu, which were in my view, well prepared, presented and reasonably priced. The room I was allocated, was comfortable and clean and sported a mini bar and safe. The air-conditioning was fine and a little verandah space with a view of the garden (with its numerous trees), the pool and lake beyond was a pleasant bonus ! Customer service was excellent - reminiscent of the kind of customer service that was once quite common across the island !! From the very beginning, Mr Udara Vithanaarachchi; the Front Office Manager, was extremely, polite, patient and well informed with regard to the multiple questions I had prior to making the booking; he continued to follow up, was extremely flexible, and went the proverbial 'extra mile' in making the stay a very pleasant one. He always had a smile and often anticipated our needs in advance - and acted accordingly; much to our satisfaction and delight. The restaurant supervisors, Mr Nirosh and Mr Indika were always positive and flexible, and engaged with a lot of enthusiasm and warmth - as did the rest of the staff; to name a few; Nuwin and Harsha from the restaurant; Pasan and Anjana from the kitchen. The team that assisted the FOM at the front desk; Tharaka, Thilina and Supun did so ably and with enthusiasm. Mr Gunaratne and Ms Renuka from housekeeping were efficient and always positive, ensuring a very quick but good cleanup and even getting laundry given in the morning delivered by early evening the same day ! The customer centered approach was reflected everywhere; even the pool attendant Mr Nishan was constantly engaged and ready to help. While these names have stuck in our minds, every staff member we interacted with had a very positive attitude. It would be remiss not to add that during our 7 night stay all this personalized attention by the staff was in the midst of high guest levels; with a new group arriving at least every other day if not earlier. Finally, this review would not be complete if there was no mention of the Resident Manager; Ms Gina, who hails from the Philippines - she appeared to be a hands on manager who constantly engaged with the staff and was very concerned about the comfort and satisfaction of the guests. Being personally very sensitive to standards of customer care, it was a real pleasure to see customer service offered at this level - From this most recent experience we will have no hesitation in picking Miridiya Lake Resort for any future stays in Anuradhapura.

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