See & Wellnesshotel Gerbi

“Good ”

It’s a nice lovely 4 star hotel with a amazing Spaa and Restaurant . The restaurant is absolutely top big compliments to the Kittchen . We will come again friendly service very clean spa , big rooms , everything fine .

“Rather Disappointing”

My husband and I have recently returned from an 11 night stay at the Hotel Gerbi. We travelled with Inghams and booked a superior room overlooking the lake. We chose the hotel because of the leisure facilities and booked this hotel rather than the sister hotel, the Alexander, because the Gerbi's … lisää

My husband and I have recently returned from an 11 night stay at the Hotel Gerbi. We travelled with Inghams and booked a superior room overlooking the lake. We chose the hotel because of the leisure facilities and booked this hotel rather than the sister hotel, the Alexander, because the Gerbi's rooms are larger and we liked the more traditional look of the hotel. The room was certainly large (although somewhat spartan) and had a nice view of the lake so nothing to complain about there. The location of the hotel turned out not to be ideal for us. As we had no car, we ended up walking about 20 minutes most days to get to the bus stop or the boat station. Some guests used the hotel minibus to get to and from the village centre each day but we didn't feel comfortable about using the minibus as a taxi service so instead walked or occasionally took the free local bus which stopped hourly outside the hotel. As we didn't use the hotel's leisure facilities as often as we had planned, we would have been better off staying at a hotel closer to the village centre. Our main disappointment with the hotel was that we never felt truly welcome or valued. The mood seemed rather sombre and we did not experience the hospitality we would have liked from a family-owned hotel. The couple who I think were the owners seemed rather world-weary. We ate breakfast in the main restaurant or on the terrace but dinner was always taken in a more modern restaurant, the 'Gerberei' or its terrace. I think guests on half-board ate there while a la carte guests were in the main restaurant. Sometimes the Gerberei was very quiet but it was also sometimes used additionally for groups or families so could be rather raucous. Meals were often not very quiet or romantic and sometimes the service was slow. We had the impression that a la carte guests were favoured while those on half-board just had to wait. The offering at breakfast was good and the evening meals were fine but not always to our liking (particularly the vegetables). However, as there were 4 courses we never went to bed hungry. The soups were particularly tasty. All in all, the hotel was a little underwhelming and our holiday a little disappointing but, of course, this is entirely subjective and I'm sure other guests will be perfectly happy at the Gerbi.

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“Locaton top - Food average - Service flop”

A warm wellcome and a great appartment for my kids and me, what a start. The kids had incredible fun in the indoor and ourdoor pool. We had lunch which was ok and worth an other trial. Do not argue with the waiter or the kitchen. If you ask for something - like - please no cream with the dessert - … lisää

A warm wellcome and a great appartment for my kids and me, what a start. The kids had incredible fun in the indoor and ourdoor pool. We had lunch which was ok and worth an other trial. Do not argue with the waiter or the kitchen. If you ask for something - like - please no cream with the dessert - they come back with cream and the real unpleasant answer... This desert is served with cream??? The top of all, was on the next day, where we thought - lets have another trial - My wife ordered a filet, medium done. Guess how it was, rare. They took it back, brought it in two minutes again -... in two minutes from rare to medium done - no, so we mentioned that there was much change. The waitress, mubbled and made a face - like .. I rather do not mention how and walked back to the kitchen.... and the Beef arrived ok. Chewy but ok. Next morning the same waitress, did not mean to greet a good morning or anything, just was walking from here to there. Later while I was checking out and asked how I liked it, I told the very friendly person at the reception about all and pointed the waitress I was talking about. The owner, who then came aswell, as I was telling the horrible attitude of this lady and my advise, not to have her in contact with clients or fire her. It was his wife. He told me they are running the hotel since the fifth generation and ..and... and that I should not insult his wife. I am happy to reply again, it is not an Insult, it is a fact of recognition - not only by me. As owners who run the hotel, they should act very differently, her attitude luckely had no spreading to the other employees, even not the bad habits of the owner, who told me that he was the unprofessional cook of the beef filet... long story... worth reading - the hotel not worth going, there are many more and much better one's Not to mention that there was garbage and a dirty dishwasher left from the previous clients. We should stay and make vacation in Switzerland, Realy?

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