Résidence Chalet Royalp Apartments & Spa

“A perfect mix of relaxation and adventure - we can’t wait to come back!”

We had an amazing winter stay at Chalet RoyAlp with our kids! The hotel is cozy yet luxurious, with breathtaking mountain views. The staff was incredibly welcoming and made sure we had everything we needed for a perfect family holiday. The kids loved the sledges provided by the hotel, which made f… lisää

We had an amazing winter stay at Chalet RoyAlp with our kids! The hotel is cozy yet luxurious, with breathtaking mountain views. The staff was incredibly welcoming and made sure we had everything we needed for a perfect family holiday. The kids loved the sledges provided by the hotel, which made for great fun in the snow! The indoor pool and play area kept them entertained. We all enjoyed the delicious food at both restaurants, live music at the bar and private cinema. The location is ideal, with easy access to ski slopes and winter activities. The hotel is dog-friendly. Can highly recommend.

vähemmän

“Comfort and sence of being pampered”

An exceptionally well run hotel. Breakfast stars promptly on time with everything prepared and ready to serve. Staff are welcoming and genuinely keen to make your stay as comfortably as possible. General Manager on hand and keen to engage with guest to ensure that their expectations are met. We wil… lisää

An exceptionally well run hotel. Breakfast stars promptly on time with everything prepared and ready to serve. Staff are welcoming and genuinely keen to make your stay as comfortably as possible. General Manager on hand and keen to engage with guest to ensure that their expectations are met. We will go back.

vähemmän

“Lovely hotel in a great setting but let down by inconsistent staff. ”

This has the potential to be a wonderful hotel. It is set in a great location, with mountain views that are well worth paying extra for. The property is spacious, offering numerous seating options by cosy open fires and boasts a fabulous pool room with an open fire, sauna, and steam room. The jacuz… lisää

This has the potential to be a wonderful hotel. It is set in a great location, with mountain views that are well worth paying extra for. The property is spacious, offering numerous seating options by cosy open fires and boasts a fabulous pool room with an open fire, sauna, and steam room. The jacuzzi is lovely and relaxing outside of peak times (4 pm–7 pm), when it tends to be taken over by children. The hotel is a 15-minute walk from the town centre, but a convenient driver service is available to drop you off and pick you up. There’s a fantastic ski shop called Sports House for ski rentals, and a skilled gentleman named Adrian expertly adjusted my own boots. Ski passes can be purchased at reception, and the ski train, just a 2-minute walk across the road, provides easy access to the mountains. There’s also a fabulous sledge run back to the hotel if you take the train up to the Golf stop, and you can ski back to the hotel via a path at Col de Soud. However, the service doesn’t quite match the standards of other Leading Hotels of the World we’ve experienced. The staff seem a little short-staffed, and there are some inconsistencies. Breakfast service, for example, can be hit or miss. On one occasion, I asked the woman who showed us to our table if she could take a coffee order, but she replied that it wasn’t her job and I’d need to ask someone else. One day there was avocado, which was fabulous, but when I asked the next day, I was told it had been a one-off. It would also be nice if water were routinely served at the table and if drink orders were taken when you’re seated. Additionally, egg dishes come at an extra charge, which feels odd for a hotel of this calibre. Bar service is similarly slow—you need to track down a menu and then ask at the bar for someone to take your order. In our room, bathrobes and slippers were removed by housekeeping but not replaced, and on another occasion, towels were taken without new ones being left. Water in the room was not replenished either. The rooms are warm, but without air conditioning, and we couldn’t open the patio doors in the evening because of smoke wafting in from a chimney or fire below. On a positive note, the lady at the spa desk, one of the men at reception, and the driver into town are all a credit to the hotel. Unfortunately, the rest of the staff seemed to have a somewhat nonchalant attitude, which detracted from the overall experience. While the setting and facilities are excellent, these service issues, particularly at this price point, let this hotel down. Would we go again? Probably not, I would look for a hotel with a better 5-star experience.

vähemmän

“Can do better”

The Royalp still has to learn from other hotels of the same category, even though it has its perks : + a free shuttle to drop you off / pick you up anytime until 21:00, very much appreciated since the walk uphill is steep. + close to Roches Grises, the train stop on the way from / to Bretaye + goo… lisää

The Royalp still has to learn from other hotels of the same category, even though it has its perks : + a free shuttle to drop you off / pick you up anytime until 21:00, very much appreciated since the walk uphill is steep. + close to Roches Grises, the train stop on the way from / to Bretaye + good food at the Roches Grises restaurant for dinner + very professional and kind staff at the front desk However : - breakfast : there is no brown bread and they charge you for egg dishes…that’s ridiculous. - The junior suite park view are not practical (not enough natural light, broken furniture that looks cheap, not nice in terms of interior design) - The spa is really nice, but it’s not relaxing with children jumping into the water and splashing people around, there should be a specific « splashing time » like in other 5 stars for children to enjoy. The rest of the time they (and their parents!) should respect the relaxation time of the other guests. - When asked for hiking suggestions, the concierge was not able to tell us where to go, what to do…useless. People go the the mountain to hike, most of the time, you should be prepared ! - The furniture had dust. Hopefully the rooms are better cleaned when guests come with a dog… In a nutshell, we had a nice time at the hotel but I’m not sure I’d go back. For me Royalp is still lacking some 5 stars aspects.

vähemmän