Aldiana Club Zanzibar Kwanza

“Best Service Ever”

Good Location for vacation. Perfect atmosphere surrounded by plants/ Nature. Rooms are Big and neat indeed. Services are proper as they are all working as a team. Just to mention few, we met Mr. Abdul, Mr. Shaa, Mr. Anthony, Ms Ruth, and etc. These people are amazing and we hope to come back again … lisää

Good Location for vacation. Perfect atmosphere surrounded by plants/ Nature. Rooms are Big and neat indeed. Services are proper as they are all working as a team. Just to mention few, we met Mr. Abdul, Mr. Shaa, Mr. Anthony, Ms Ruth, and etc. These people are amazing and we hope to come back again and again

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“Best Holiday”

Everything was great. One of the best holidays ever. Staff are exceptionally friendly and helpful. We stayed in 3 swimup rooms which were worth it. Food was great. They should definitely include the Jetty in all inclusive package in future as currently it's mostly empty which is a pitty for such a … lisää

Everything was great. One of the best holidays ever. Staff are exceptionally friendly and helpful. We stayed in 3 swimup rooms which were worth it. Food was great. They should definitely include the Jetty in all inclusive package in future as currently it's mostly empty which is a pitty for such a spectacular asset. It is great to swim/snorkel from. Staff go out of their way to entertain visitors with various physical activities for instance yoga, exercise sessions, water volleyball, archery, paddle etc with great instructors. Spa also worth at least one visit. We will definitely go back to Kwanza. Rooms can do with some hooks to hang wet clothing to dry in the bathroom as well as outside. All Inclusive drinks menu can do with a bit more variety.

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“Misleading Resort, Rude Staff, Poor Service”

I’m currently staying at Aldiana Resort Zanzibar and I’m sharing my honest experience to help other travelers make an informed decision. Beach & Location: The resort is built on a cliff — there is no proper beach. The tide is out most of the day, and when it comes in, the water is rocky, not the t… lisää

I’m currently staying at Aldiana Resort Zanzibar and I’m sharing my honest experience to help other travelers make an informed decision. Beach & Location: The resort is built on a cliff — there is no proper beach. The tide is out most of the day, and when it comes in, the water is rocky, not the turquoise, sandy beach shown online. The “beach” is man-made, rocky, and only accessible by walking over stones. This is highly misleading, and anyone expecting a real island beach will be disappointed. On the beach night, a family of 10 was placed at a trestle table, and the staff simply brought extra chairs in on the side. We had two babies, and their high chairs were randomly placed in corners. A proper 5-star resort would have reserved a suitable table for the family, but we were essentially just placed in a corner to eat and leave. For other days, tables were reserved properly, but this beach day service was poorly handled and felt dismissive. Service & Staff: The staff here are rude and unprofessional. For example, I politely asked a waiter to remove a plate and even tried to help him, and he made a disgusted face. I realized there are two sets of waiters: service and cleaning. Even so, this behavior is unacceptable. I’ve stayed at multiple 5-star resorts where managers even assist guests in such situations. On the first day of our 10-night stay (family of 10 across 4 rooms), we requested to move hotels due to these issues. Kevin, the hotel manager, refused our refund request. When I explained that I run my own company and always ensure client satisfaction, he dismissively replied, “that’s your company policy, my policy is different.” The arrogance and rudeness were shocking. We had many issues during our stay, and it was clear that management and supervisors do not know how to properly train or correct their staff. I have stayed at many 5-star resorts and have always respected and enjoyed the staff, but most of the staff here were just plain rude. Bar & Room Issues: The strawberry milkshake was watery, and shockingly, the chocolate milkshake had a worm in it. The mango mocktail and iced tea were okay. Our room had no hot water for three days, the hairdryer didn’t work, the bathroom smelled damp, and the towels were thin and musty. When we raised concerns, Diana, the front desk manager, moved us into swim-up rooms with sea views, which helped, but the rudeness from other staff continued. For example, when bringing pizza back to our room for my wife and sleeping grandchild, a waiter rudely questioned us, and the manager publicly refused to correct his staff, embarrassing us in front of other guests. He refused to give his name and effectively told us to leave. Meanwhile, I witnessed other guests take takeaway meals and snacks without issue — clearly inconsistent and unprofessional enforcement of rules. Spa: The spa staff were excellent — Maher, the spa manager, was very humble, and Rabia gave a great massage. Sadly, this was one of the few highlights in a stay where we paid 5-star prices for 3-star treatment. Food: The food was disappointing. Breakfast was limited and repetitive, and desserts felt artificial. However, the chef made a great chicken curry on request, and Ismail at breakfast was excellent — making eggs exactly as requested and serving fresh fruit. The entertainment team did try to make the stay enjoyable, and the evening shows after dinner were fun and entertaining. Conclusion: This resort is misleading, poorly managed, and staffed by rude personnel. While Diana’s intervention improved our stay, the overall experience makes this feel more like a 3-star property. Zanzibar is a beautiful destination and deserves to be experienced in the best possible setting. Based mainly on the location and overall experience, this hotel should be rated as a 3-star property. I do not wish to receive feedback from Kristin Heinze, as the response appears automated and simply consists of an apology and a welcome back. I am sharing this review to genuinely warn others so that the same mistake is not repeated. Tip: Check beach access in person before booking, and be prepared for poor and inconsistent service. A few times I asked a waiter to bring drinks from the buffet, as some waiters do offer, and she replied that I would have to get them myself. The bar is a walking distance away, so if you want another drink, you must go there yourself. Despite the all-inclusive claim, bar drinks are not served to guests — this is inconvenient and misleading.

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