The Equestrian Hotel

“First Class Luxury”

Spent the weekend attending granddaughters jumping event and loved this hotel--everything about it is first class, luxurious without being over the top! Dined in the Yellow Pony, devoured sweets at the Patisserie, and browsed the halls and lobby which were all beautifully and tastefully decorated f… lisää

Spent the weekend attending granddaughters jumping event and loved this hotel--everything about it is first class, luxurious without being over the top! Dined in the Yellow Pony, devoured sweets at the Patisserie, and browsed the halls and lobby which were all beautifully and tastefully decorated for the Holidays. Can't say enough positives about the Equestrian!!!

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“Anniversary”

Visited this hotel for our anniversary. The lobby is spectacular. The rooms were big but under decorated. There were only 2 pictures on the walls. The hallway was stark. No pictures again. It was very clean

“Sadly Gone Downhill”

Over the years, we usually stay at The Equestrian Hotel a few weeks a year while we are on property for horse competitions. There have always been little hiccups here and there but this so far, this trip seems to have really had some issues. We booked our rooms 6 months before our stay and selec… lisää

Over the years, we usually stay at The Equestrian Hotel a few weeks a year while we are on property for horse competitions. There have always been little hiccups here and there but this so far, this trip seems to have really had some issues. We booked our rooms 6 months before our stay and selected an arena view king suite connecting to an arena view king room. A few days before arrival, we were notified that they were unable to honor the connecting king suite to the standard king room. We were disappointed because we had booked so far in advance but we settled on an arena view king suite and then a separate arena view king that didn’t connect. We arrived 3 days ago and at check in, we were given a king suite overlooking the parking lot and not the arena like was booked and agreed upon a few days earlier. This was extremely frustrating and we went back down to the desk and got nothing solved. The poor gentleman behind the desk seemed very new and appeared to have no idea what he was doing. Because there were no arena view king suites available for our 2 week stay (I think they overbooked this room category) we decided to downgrade the suite and take another standard arena view king instead. Not once since this debacle has happened has management reached out to apologize or ask how our stay is going (I’m actually thinking management isn’t even aware unfortunately). Also, we used to always look forward to eating a nice breakfast at Stirrups restaurant here at the hotel before heading to the barns. They have discontinued breakfast at stirrups on Mondays, Tuesdays, Wednesdays and Thursdays which is very disappointing and a huge step backwards in service. There is now no sit down restaurant with wait staff to get breakfast at on property during those 4 days; your breakfast options are either grab n go or room service. The rooms themselves are still nice and housekeeping has been very good so far so that’s a plus. Also, the new restaurants at the Equestrian Manor are a great addition to the property. However, on the hotel side of things, it seems that management and customer service are non-existant. I believe this place would do so much better with a real hotel management company.

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