Mövenpick Living Istanbul West

“Amazing”

All good is relly best hotel. Vesile prefier very good restorant to us and historicall plece. Is really

“Excellent Service - Special Thanks to Sevinc Guneri”

Excellent hotel and staff. Our trip was made exceptional and memorable by Sevinc Guneri. We would love to visit again. The staff really go out of their way to help you. A special mention of Umut, Mustafa, Asiye. I would like to thank Sevinc from the bottom of my heart for making this stay extremely… lisää

Excellent hotel and staff. Our trip was made exceptional and memorable by Sevinc Guneri. We would love to visit again. The staff really go out of their way to help you. A special mention of Umut, Mustafa, Asiye. I would like to thank Sevinc from the bottom of my heart for making this stay extremely satisfying for my family and I.

vähemmän

“Satisfying stay”

Movenpick standards in terms of service, decoration, rooms, toilets, kitchen and bedding. Some utilities need maintenance. AC is a bit weird in how it works and how it is uncontrollable - at least in the Sky duplex we stayed in. My family and I enjoyed very much our stay. Staff are generally helpfu… lisää

Movenpick standards in terms of service, decoration, rooms, toilets, kitchen and bedding. Some utilities need maintenance. AC is a bit weird in how it works and how it is uncontrollable - at least in the Sky duplex we stayed in. My family and I enjoyed very much our stay. Staff are generally helpful particularly Mr Imra/Emrah at the reception who is gentle and professional. His patience and handling of check-in and extension of our stay was super professional and smooth. Mr Assim at the SPA desk is kind and helpful too. For more convenience, the Metro station is at a walking distance. The hotel provides shuttle service but we had our car. The entrance to the hotel from the street is a bit unclear. A sign on the Main Street to the lane leading to the hotel might be helpful, although Google Maps are useful. I recommend this facility for families and also for business trips.

vähemmän

“This is not a 5 star hotel”

I am very disappointed with the state of our accomdation during our stay at the Movenpick Living Istanbul West. 1. There was construction across from the hotel that many taxis were to scared to drive thru. Due to this, we had to exit the taxi on the main road and walk to the hotel everyday as we w… lisää

I am very disappointed with the state of our accomdation during our stay at the Movenpick Living Istanbul West. 1. There was construction across from the hotel that many taxis were to scared to drive thru. Due to this, we had to exit the taxi on the main road and walk to the hotel everyday as we were told that the risk of tire puncture was too great. 2. The staff were unable to assist in mailing postcards for us even though they had the correct postage stamps on the postcards. 3. Our room.. the 4 bedroom Sky Villa was not up 5 Star standard. -one of the sprinklers in the ceiling on the ground floor was missing a part of its housing and had missing plaster around it; while one of the sprinkler's on the 2nd floor was hanging out of the ceiling !! -plaster from the 2nd floor fell on the floor and in my hair while I was on the ground floor near the stairs. - there were cracks and horrible bumpy plaster along the stairs -dried paint on the stairs - floor lamp with black tape holding the cord together in the living room next to the dining room table -grey paint dripped all along the white baseboards and even in the bathroom - broken toilet roll holder -toilet paper not replenished -- had to ask front desk twice-- still not received -dishes from room service not collected even though it was requested ( I washed them myself and left them outside door-- they still were not collected when we checked out). 4. Terraces not cleaned (glass water bottle and trash bag found upon our artival and not cleaned during our stay) 5. Fire alarm at 5am on the morning of our 2nd day,--NO communication at all from staff- just waited in the cold part of the time-no one checked everyone was accounted for !! I paid upon arrival before seeing the room as I relied upon the 5 Star rating. Unfortunately, we were unable to secure a 4 bedroom elsewhere at such short notice. The manager contacted me offering an apology but no compensation. This room should have NEVER been available in this state!! I have never stayed in a 5 Star hotel that looked this way!

vähemmän