Carmelo Resort & Spa

“Great customer service, really unique property”

We just wrapped up our stay at Carmelo. My husband and I visited with our seven month old baby. At first we had some minor difficulties locating the property (Google Maps has this property in the wrong location in Carmelo, be forewarned) and with our room upon check-in, however the tram at Carmelo … lisää

We just wrapped up our stay at Carmelo. My husband and I visited with our seven month old baby. At first we had some minor difficulties locating the property (Google Maps has this property in the wrong location in Carmelo, be forewarned) and with our room upon check-in, however the tram at Carmelo went well above and beyond to ensure that our experience met our expectations. Sebastián, the general manager, in particular was exceedingly helpful. We stayed in a duplex and the rooms are very large. The bedroom and bathroom were excellent, while the furniture in the living room was totally acceptable albeit somewhat dated. The lobby and property itself is stunning. March was an interesting time to go as the property was fairly empty. The two days that we were there we were the only people at the pool. You almost feel like you’re at summer camp or in a lodge in the mountains while on the property. We would certainly come back. We visited other hotels and B&Bs in the area for lunch or dinner, and every time we left I was SO thankful that we chose to stay at Carmelo and not one of the other properties that all appeared a bit run down. A couple areas of improvement: - the food was not good at Carmelo or Narbona. We couldn’t finish our meals. They are using US prices, so the meals were expensive and mediocre. Better option are to try some local restaurants. Basta Pedro was our favorite. Overall we found the food in Uruguay to be fairly poor, but this restaurant was reasonable. So if you are t going to love the meals, at least make sure you aren’t paying $25 per plate and have a bad meal at $5 per plate :). - the lobby of the hotel is beautiful and grand. Some music in the lobby could really make it even better. - a fire in the fireplace would also really add to the character. Seriously the lobby would double in grandeur with music and a fire going. It would be grand. All in all, I’m picky with hotels and I was very satisfied here. The rooms are large and only a little dated, but that is made up for by the pools, lobby, and other facilities. The staff are excellent. This is the best option in Carmelo.

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“Wonderful Resort”

Lovely hotel with a fabulous pool….we decided to stay an extra night because we loved the area. The guys played golf and we cycled to a couple wineries. We also ate at Narbona which was relatively good except for my one dish. The hotel has a good gym and River frontage

“Beautiful place with lack on conservation”

The hotel is really beautiful but it looks like the service quality and conservation dropped after it ended their partnership with Four Seasons and later with Hyatt. Employees were very polite, with good manner, but not in a sufficient number. Many details of bad conservation can be found. Neverthe… lisää

The hotel is really beautiful but it looks like the service quality and conservation dropped after it ended their partnership with Four Seasons and later with Hyatt. Employees were very polite, with good manner, but not in a sufficient number. Many details of bad conservation can be found. Nevertheless, the sunset is unbelievably beautiful. It’s a must!

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“Resort-style hotel, beautiful setting in the middle of nature, mediocre service”

I am finding it difficult to fairly rate this hotel as I suppose the quality of the stay will highly correlate with how busy it is and what sort of holiday you are looking for. I was there with my adult daughter and when we arrived, the hotel was fairly empty and had a sleepy quality to it. By th… lisää

I am finding it difficult to fairly rate this hotel as I suppose the quality of the stay will highly correlate with how busy it is and what sort of holiday you are looking for. I was there with my adult daughter and when we arrived, the hotel was fairly empty and had a sleepy quality to it. By that I mean that staff was decidedly uninterested in us. We arrived after a longer drive and pulled up to reception, expecting to be greeted and to be shown a parking spot etc. We waited around for a bit and then left the car and went into the reception, where no one even looked up to greet us. We then proceeded to check in - not that easy as no one spoke a word of English. So of course, we are traveling in a Spanish speaking country and we should be more fluent in Spanish, but that being said, this is an international hotel chain (Hyatt) and a little knowledge of English can be expected. We were then not brought to our Apartment (which was quite a bit away and one can`t drive there) but shown the direction where it would be. When we asked what to do about the luggage, they asked us to unload the car ourselves and then someone would take care of it. It all seemed a bit like there were no processes in place. The room was very nice, if a bit dated. This used to be a Four Seasons property and one can see what it would have been like in those days. There was absolutely no information material in the room regarding activities - people generally go to this area to go for wine tastings, horseback, fishing etc etc - all of which the hotel claims to offer. So we went back to reception to ask about information and they said they had none in print but we could also not inquire with them right then and there (due to the language barrier I assume) and we were asked to go back to the room and send our questions via whatsapp. We then received conflicting information whether horseback was in groups or individual and were offered no general information but just replies to what we specifically asked. It turns out all activities are carried out outside of the hotel via local providers. In the end, we decided to get our own information from the internet and book activities ourselves, which worked out fine. After two days more guests arrived and the atmosphere and things suddenly improved, there was service at the pool and the level of service generally picked up. Therefore, to be fair, I think this can be a very nice place if you go as a family with kids (which most guests that had by then arrived seemed to have been) and you don`t go outside of high season. I would not recommend the hotel for couples. You also need to realize that, while this is a resort-style hotel, a lot of the activities are not offered on the property but are outsourced locally.

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