Homewood Suites By Hilton Mobile Airport-University Area

“Be warned, old, worn and smells very bad!”

As a brand loyal customer, I always look for a Hilton property. We had to be in Mobile for a High school competition and chose this property due to its proximity to USA. This stay could have gone VERY badly if the property had been full. We were assigned room 102, and there are really no words t… lisää

As a brand loyal customer, I always look for a Hilton property. We had to be in Mobile for a High school competition and chose this property due to its proximity to USA. This stay could have gone VERY badly if the property had been full. We were assigned room 102, and there are really no words to describe how badly this room smelled. It was stifling. There is clearly a problem with the ventilation in this room as the humidity was unreal. The carpet was damp, the tile floor slippery, even the toilet paper was wet. I walked back out to the desk, and THANKFULLY, I was offered another room that I asked to smell first. I was told this property is slotted for remodel, and it is over due. The common spaces (breakfast, lobby, etc) are in line with Homewood Suites, but the rooms definitely need work. I was grateful that the second room I was offered didn’t smell badly, though we had to settle for one bed instead of the two we had booked. Truly, it is tragic that people are being placed in room 102. If there are any other rooms that are in that foul condition, they should be closed until they are remodeled. The property is definitely NOT worth the rate. I only gave 3 stars because Jaidon saved our night with another room, and it was a property we only needed for sleep. This property is currently not at all Hilton standards. Find somewhere else to stay if you need a night in Mobile!

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“Lots of room for improvement”

nice lobby. nice size suites. BUT..... breakfast was pitiful. giant tub of butter for toast. two squeeze bottles of jelly. juices not kept chilled. "hot water" was barely warm. NO TEA BAGS. cold grits. only flavored (non chilled) creamer second day. attendant could NOT have seemed less concerned.… lisää

nice lobby. nice size suites. BUT..... breakfast was pitiful. giant tub of butter for toast. two squeeze bottles of jelly. juices not kept chilled. "hot water" was barely warm. NO TEA BAGS. cold grits. only flavored (non chilled) creamer second day. attendant could NOT have seemed less concerned. I Needed to use the dryer- did not work. front desk clerk said "oh well- it's handled by a third party". No attempt to assist. broken elevator- no one had a timeline for when it would be repaired. VERY disappointed in our stay.

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