Baranof Downtown, Bw Signature Collection

“Good location but old and tired”

I chose this place for the location: easy walking distance to much of what you'll want to see in Juneau. The location ended up being the best part because many other things weren't quite up to par. The building is old so I'll give the creaky elevator a pass, but there's no excuse for things not wor… lisää

I chose this place for the location: easy walking distance to much of what you'll want to see in Juneau. The location ended up being the best part because many other things weren't quite up to par. The building is old so I'll give the creaky elevator a pass, but there's no excuse for things not working in the room: the in-room telephone didn't work, half the buttons on the TV remote didn't work, we didn't have hot water the first night, the bathroom lights flickered constantly, and there was no security latch on our door (it looked as if someone had kicked the door in and broken the frame, and it never got repaired). My key cards were constantly getting demagnetized even when they were not near my phone--never had that happen before. (At one point, neither of my cards worked on my room, but my traveling companion, who was staying in the room next door, was able to open both our doors with his key cards.) Breakfast in the lobby restaurant was fine but a bit expensive. Staff were pretty apathetic and not very interested in helping us with our various issues. I had seen the building described as the "crown jewel" of Juneau, but it hasn't retained any of its opulence. Were I to come to Juneau again, I would definitely stay someplace else. Tip: Our cab driver told us on the ride there to ask for a room on the 1st or 2nd floor because anything above that gets too hot and humid. We had to stay on the 6th floor and he was definitely right.

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