Tru By Hilton Phoenix Glendale Westgate

“A very positive experience”

My husband and I had to go to Phoenix for a doctor appointment. I had never stayed at this hotel before. I am so glad we made our reservation there. I was skeptical because making the reservation was not easy. I guess they out source reservations out of the country. We could hardly understand … lisää

My husband and I had to go to Phoenix for a doctor appointment. I had never stayed at this hotel before. I am so glad we made our reservation there. I was skeptical because making the reservation was not easy. I guess they out source reservations out of the country. We could hardly understand the agent. But once we arrived at the hotel, it was a pleasure. We are older and not techies. This hotel is made for younger folk. Oh my, I had to ask for help with how to close the blinds, and how to use the remote for the television. Each request was fulfilled quickly and pleasantly. Raven at the front desk even helped connect my tablet to the WiFi. The room was clean and had everything we required. I loved the double shower heads. And, we had all the towels we needed. The hotel is close to many restaurants. And, if we had wanted we could have shopped at the Tanger Outlets next door. What could have made the visit better? They need somewhere in the room that you can put your luggage on beside the bed. A tutorial for some of the tech would have saved needing someone to come and show us how to use things. The breakfast could be improved. We have had much better. All things considered, we had a good stay and any staff we interacted with were helpful, pleasant and professional.

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