Hampton Inn Phoenix Glendale Peoria

“Not quite up to Hampton Inn standards.”

Hampton Peoria/Glendale We love staying at Hampton Inns. This one is not all up to usual standards. The first room we got had a door lock that didn't work, wouldn't let us in, so they gave us a different room. The second room had a frustrating HVAC unit. Like most Hampton Inns, the original … lisää

Hampton Peoria/Glendale We love staying at Hampton Inns. This one is not all up to usual standards. The first room we got had a door lock that didn't work, wouldn't let us in, so they gave us a different room. The second room had a frustrating HVAC unit. Like most Hampton Inns, the original control panel on the unit had previously been deactivated and replaced by a wall mount electronic unit across the room. The electronic unit had instructions that it had energy saving motion sensors, which shut it off if nobody moved in the room for 10 minutes. All well and good to save energy in an empty room, but not so good if a guest is sitting at the desk writing on-line hotel reviews for more than 10 minutes. We “shut off” the system because it was already a comfortable temp for us. Screen on electronic control said “off.” After 10 minutes, the electronic control went off. Without electronic guidance, the HVAC unit came on and blew cold air on the person sitting at the desk. Person gets up and goes to try again to shut the system off. HVAC shuts down, only for 10 minutes. Person goes back to on-line work. REPEAT. Not a good look for a guest writing customer reviews of a hotel. Our first day there, my wife put a “do not disturb” sign on our door until 10 AM when we were ready to go out around town for the day. She removed the sign and expected hotel staff to clean our room while we were out. We returned later that day and found our room had not been cleaned, not even clean towels. The front desk told us that their cleaning staff leaves after 10 AM, so they couldn't clean our room until the next day. She did give us clean towels. For the rest of our stay, we had to watch for the cleaning staff every morning and ask them to clean our room while we would be out. Not something we normally have to do at other hotels. The bathroom had a rolling door that is very hard to move on it's track, especially for a woman. The auto-shut feature on the room door would slam the door unless a guest gently closed it. The Ice machine on our floor didn't work when we arrived, but they got that fixed after 3 days. The key card reader on their gate to the outdoor swimming pool area didn't work. You couldn't get there by following the direction sign in the lobby. To access the pool area, guests had to exit the hotel on the end opposite and walk around to the pool area where a gate card reader was still working. And then there is the problem of pool hours. I'm a retired gentleman. Not having a 9-5 job, I don't always sleep “regular” hours. I go to bed early and get up early, but if I want to use their hot tub/spa pool at 4 AM, it's closed. The pool doesn't have staff, or even video cameras. What different does it make if a guest wants to access their facility on the guest's schedule? Not a good plan to keep this guest happy. Their complementary breakfast is pretty good food and well-prepared, but not up to the quality level we've found at other Hampton Inns. We like that they always have meat and eggs along with waffles, muffins, oatmeal, etc. My wife is picky about coffee, and theirs was not up to her expectations, not as good coffee as other Hampton Inns. She is also picky about other foods. She said the oatmeal was too runny, too much water. Personally I liked the buttery cheese omelets, they were good, and so was the sausage. The staff if warm and friendly, but sometimes struggling. Attention to detail was lacking all over the hotel. And it could use an upgrade. Like many American hotels, this one doesn't provide rooms with a urinal for men to pee, and doesn't provide a bidet for personal cleanliness. Other than that, it was all good. This hotel is barefoot friendly.

vähemmän

“Average in many ways but service was wonderful”

This was our hotel for a recent bus tour. The check in process was very smooth and we were given water right away. Our room was very clean. The beds were really hard (more than my preference)and there was a light switch that was not attached to any light. There was no fan in the bathroom so it got… lisää

This was our hotel for a recent bus tour. The check in process was very smooth and we were given water right away. Our room was very clean. The beds were really hard (more than my preference)and there was a light switch that was not attached to any light. There was no fan in the bathroom so it got really steamy. My key deactivated and there was nobody around to assist (sign on counter indicating they would be back in 10 minutes). That was there over 2 hours- it was evening but no info in how you get help. Fortunately my sisters key still worked. The breakfast was ok- they kept everything full and clean. Despite these things I would rate the friendliness and helpfulness as a solid 5

vähemmän