Embassy Suites By Hilton Tucson Paloma Village

“Spacious Suite, easy remote work location and an excellent evening reception”

We are Hilton members and love to use our points for longer stays to get the fifth night free when paying for four. We did exactly this at the Embassy Suites by Hilton Tucson Paloma Village, and it was a fantastic choice. When traveling as two people working remotely, having enough space for comput… lisää

We are Hilton members and love to use our points for longer stays to get the fifth night free when paying for four. We did exactly this at the Embassy Suites by Hilton Tucson Paloma Village, and it was a fantastic choice. When traveling as two people working remotely, having enough space for computer setups and Zoom calls is essential. The 1-bedroom suite at this hotel gave us all the space we needed to work comfortably. The hotel features a great gym along with a well-maintained pool and courtyard. Sitting outside was a highlight, as you get a beautiful view of the Catalina Mountains. The complimentary breakfast was excellent and always included fresh fruit like pineapple and melon, plus options to order fresh French toast, pancakes, and omelets. They also host a daily evening reception from 5:00 to 6:30 PM where everyone can choose two drinks. The location is incredibly convenient. The La Encantada shopping center is just a short walk up the street, and a Starbucks and CVS are located on the exact same lot as the hotel. While the drive to the university takes around 20 to 25 minutes, it goes by quickly, and the first part of the drive is incredibly scenic. We will definitely be back!

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“Great Hospitality When It Mattered”

While we did experience a hiccup with our room, I want to give a huge shoutout to Alondra at the front desk and the management team for how they handled it. From the moment they realized the issue, they were communicative, professional, and genuinely focused on taking care of my family. Alondra wa… lisää

While we did experience a hiccup with our room, I want to give a huge shoutout to Alondra at the front desk and the management team for how they handled it. From the moment they realized the issue, they were communicative, professional, and genuinely focused on taking care of my family. Alondra was kind, patient, and made sure we felt acknowledged rather than brushed off. The management team stepped in quickly and went above and beyond to turn an inconvenience into a positive experience. Customer service like this is what keeps us loyal to Hilton. Mistakes happen, but it’s how a team responds that makes the difference and this team nailed it. Thank you again for taking care of us and making sure our stay got back on track.

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“N+Dirty bath floor”

Very bad housekeeping service, included the managers on duty. Bathroom floor dirty, reported 3 times after I did report via email to some our of hotel manager then they did apologize and solve issue. Will not return at least for a while. Did check out and go to a nearby hotel for rest of trip.

“Not quality of Embassy Suits”

Our stay has been okay. If you’re expecting the level of niceness as other Embassy Suits, this isn’t the place. Everything has been clean in the room, but the hotel is dated. Everything seems a little tired and there are areas in the room where the doors need paint from getting used. Some out… lisää

Our stay has been okay. If you’re expecting the level of niceness as other Embassy Suits, this isn’t the place. Everything has been clean in the room, but the hotel is dated. Everything seems a little tired and there are areas in the room where the doors need paint from getting used. Some outlets in our room didn’t work. Only one side of the bed has an extra plug block. for your phone. Poor planning in 2026. We asked for a second one to be sent to the room. The eating area seems dark. The breakfast was not like other Embassy Suits. The coffee was terrible and the selection was almost Hampton Inn level. They didn’t even have bananas. Other people wrote about parking and the hotel having no control over the it. We book this stay all on points and because of that, they waived the parking fee. The AC system in the room is very loud. Luckily it’s been cold here and we were able to open the door. Staff has been very nice. I feel like we wasted our points here and wished we had stayed at a Hampton inn for less points/money. Hilton should examine this property and rename it to Hampton inn or other lower level Hilton property. I’m writing this as we’re still staying here and hope a manager sees this.

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