Doubletree Guest Suites Bentonville Rogers

“Nice Hotel of the Hilton brand”

Very nice property. We came in for a family member's wedding. It has a central location.

“Good Choice for Good Sleep: Doubletree at Bentonville”

Comfortable stay in a king suite with perfect room arrangement for multi-night stay. Bedroom and living space (microwave and mini-fridge) both have separate access to bathroom. Desk, sofa, and chair in living space. Lovely comfortable bed linens and pillows perfect. Very quiet. Large parking lot.… lisää

Comfortable stay in a king suite with perfect room arrangement for multi-night stay. Bedroom and living space (microwave and mini-fridge) both have separate access to bathroom. Desk, sofa, and chair in living space. Lovely comfortable bed linens and pillows perfect. Very quiet. Large parking lot. Near many restaurants and shopping. Morning breakfast generous. EV charger requires Blink account.

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“Terrible customer service”

I rarely leave negative reviews, but this experience was disappointing enough that I feel others should be aware of it. Our baseball team stayed at this hotel from May 29-31. On Friday evening, several parents and families gathered in the lobby bar/lounge area to watch an important college basebal… lisää

I rarely leave negative reviews, but this experience was disappointing enough that I feel others should be aware of it. Our baseball team stayed at this hotel from May 29-31. On Friday evening, several parents and families gathered in the lobby bar/lounge area to watch an important college baseball game featuring our local university. We were purchasing drinks from the bar, our children had sodas purchased there as well, and everyone was seated and behaving appropriately. The bartender was initially friendly and attentive. As more members of our group joined us, there were still plenty of open seats available throughout the lounge. No one was standing around, crowding the area, or preventing staff from doing their jobs. Our children were quietly sitting at a table watching the game and were not being disruptive in any way. After about 30 minutes, the bartender suddenly became visibly frustrated, threw her hands up, and loudly announced that the area was over capacity and that no one else could come in. The problem was that no one else was trying to come in, and there were still empty seats available. What happened next was what truly upset us. She walked over to our children and loudly told them to leave. These were children who had been sitting quietly watching a baseball game with their parents nearby. When we informed her that they were our kids and asked whether there was a policy or legal reason they couldn’t be there, she admitted there wasn’t. Instead, she stated that she simply didn’t like having them there because she felt she couldn’t move around as easily. At no point was anyone waiting for service. Everyone had already been taken care of, and our group was spending money at the bar. We specifically chose to stay at the hotel to watch the game so our kids could go straight to bed afterward since we had early baseball games the next morning. The game was only available on ESPN+, making the hotel one of the few convenient places for us to watch. Being told to leave is one thing. Being yelled at is another. Having our children yelled at for quietly sitting and watching a game was completely unacceptable and unnecessary. Our entire group closed out our tabs and left because of the way we were treated. The hotel itself was nice, but hospitality is about how guests are treated. Unfortunately, this interaction left a lasting negative impression and was one of the worst customer service experiences I’ve had at a hotel.

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