Hampton Inn Chicago Carol Stream

“Single night stay”

Very clean and comfy! Our room was recently remodeled. Staff was friendly.

“Quiet and relaxing stay...”

The staff did a super job in spite of the construction being completed at the hotel. Sleeping rooms were recently renovated and are appealing as well as comfortable and quiet. All in all, nice place to stay.

“Disappointed”

We’ve stayed at this hotel several times in the past without any issues, which made this most recent 17-day stay especially disappointing. During our visit, we experienced repeated service failures that were never fully resolved. On two separate occasions, full room service was not completed. Both… lisää

We’ve stayed at this hotel several times in the past without any issues, which made this most recent 17-day stay especially disappointing. During our visit, we experienced repeated service failures that were never fully resolved. On two separate occasions, full room service was not completed. Both times, I went to the front desk in the morning, clearly explained what was needed, and was assured it would be handled—but it wasn’t. There seems to be a consistent lack of follow-through, particularly with the morning front desk staff. The attendant also appeared disengaged and was frequently on her phone, which gave the impression that guest concerns were not a priority. We also had ongoing issues with a clogged shower. The first time maintenance came, they left behind dirty shoe prints and sludge in the shower, which was unacceptable. The second time, we specifically requested that maintenance come first, followed by housekeeping to properly clean the area, and the front desk confirmed this plan. However, when we returned, the shower was still not clean. It appeared someone attempted to rinse away the footprints using shower gel, but the marks remained—and we were left without any shower gel afterward. In addition, our towels were not properly refreshed. We left multiple used towels expecting replacements, but only two were provided. To their credit, the first time this occurred, a manager personally came up and thoroughly cleaned the room, which we truly appreciated—especially as I had just undergone a procedure and needed a clean environment. Unfortunately, the second time there was no follow-up or resolution. Additionally, when we were able to leave a day early, I informed the front desk in advance, but the change was never updated in the system. This added to the overall frustration and highlighted a lack of coordination. As a final concern, during our checkout sweep, we discovered a bag of cheesy jalapeño curls behind the couch—clearly left by a previous guest—which raises serious questions about the thoroughness of housekeeping. This is particularly disappointing because we genuinely like the hotel’s location and modern feel. However, there appears to be a significant disconnect between housekeeping and front desk staff, as well as issues with communication and accountability. We made very few requests during our extended stay and kept the room clean ourselves, so these were not unreasonable expectations. While we appreciate the manager offering a complimentary night for a future stay, this experience makes us question whether we would choose to stay here again. We do hope a future visit reflects the level of service we’ve received in the past.

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