Hampton Inn Chambersburg

“A True Sample of Excellent Hospitality”

My stay at Hampton Inn, Chambersburg was exceptionable and above my expectations as a business traveler for the last 30 years. A special thank you Claudia at the front desk; she was incredibly helpful and friendly, making me feel so welcome the moment I arrived. This facility has been my second ho… lisää

My stay at Hampton Inn, Chambersburg was exceptionable and above my expectations as a business traveler for the last 30 years. A special thank you Claudia at the front desk; she was incredibly helpful and friendly, making me feel so welcome the moment I arrived. This facility has been my second home for months as I support a manufacturing facility in Chambersburg. I have stayed here for a majority of my work trips here in Chambersburg and have never had the level of service Claudia provides me. From check-in to check-out, Claudia always ensures everything always goes smoothly. Her level of professionalism is second to none and it is the type of location / service I look forward to returning to, day in and day out. There is an excellent balance of modern style and comfort. Claudia's chill vibe permeates the entire hotel, from the front desk throughout the building. Claudia and the hotel staff exceed my increasing expectations each and every time. The overall experience is excellent, and I will continue to return. Thanks Dave Samson

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“Awesome Staff!”

The hotel experience was great, from the seamless integration with the app for checking in and out, to the comfort and cleanliness of the room and the availability of good coffee at any time. Although we compliment all of the staff for their attentiveness, we want to give special thanks to Terri o… lisää

The hotel experience was great, from the seamless integration with the app for checking in and out, to the comfort and cleanliness of the room and the availability of good coffee at any time. Although we compliment all of the staff for their attentiveness, we want to give special thanks to Terri of the hotel staff for her assistance in returning a favorite baseball cap to my head after leaving without it, and going above and beyond to keep the cost of doing so to a minimum.

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“Bad Customer Service And A Small Bug”

We planned in advance and booked to have two stops at this hotel during our travels. Our first stop was good, and we had a room 302 that was clean, and the service was good, and we were recognized as gold members. The hotel is located in a good location with plenty places for food, including a su… lisää

We planned in advance and booked to have two stops at this hotel during our travels. Our first stop was good, and we had a room 302 that was clean, and the service was good, and we were recognized as gold members. The hotel is located in a good location with plenty places for food, including a supermarket nearby. The Hotel has an outdoor swimming pool, and a fitness center, and a small conference room, but NO business center. The complimentary breakfast was good enough. our room 302 has a small closet that has an Iron and board, No personal safe, mini refrigerator, and mini microwave. The bathroom was good with a place to store personal toiletries, and the shower was with good pressure and hot water. On our way returning home we stopped again at this hotel for our 2nd pre-booked stay and the service at the front desk was really bad with a lady named Liz, who was not only very uncaring about our stay but also did not care to recognize us as gold members, she gave us nothing, no water or anything. She also didn't care that we always stay on a high floor she gave us the first floor and said basically take it or leave it because the hotel is booked up. We went to the room 101 that she gave us and it was not looking too clean, and it had a small live bug that we had to kill on the floor near the front door. We immediately went back to the front desk and Liz told us without any care that we could go ahead and leave and that there won't be any charges for our 10 minute or so stop there. She was just so uncaring and truly not professional. Regardless if they were booked or not there is a way to at least make a customer feel wanted and feel sorry that you couldn't help them, but she truly cared less and was also rolling her eyes at me when I asked her for a receipt to show no charge, and to also get her name. I told her that she probably shouldn't be in that kind of job of customer service, and she agreed in a sarcastic reply. Anyway we left and stayed at another Hotel. Because our 2nd stop at this Hotel was so awful we would not stay at this particular Hotel again for fear of not knowing if there would be another chance to receive such awful customer service and also get a room with a bug in it.

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