Staybridge Suites Phoenix - Chandler

“Best IHG Hotel!!”

Probably the best IHG hotel I’ve stayed at. I would like to thank Dashaun, Jonathan, and Genesis for how amazing they treated my family while staying there. Breakfast was great and Genesis even made sure we had Kosher items for me and my family. It was such a great experience to feel noticed.

“Great full kitchen, living area needs work”

This hotel is located close to the mall and not far from the highway. The lobby is modern and bright, and the staff is friendly. I felt safe in the area and parking my car in the lot. The room is modern looking, with a full kitchen and island bar set up. There is also a desk with a couch that is su… lisää

This hotel is located close to the mall and not far from the highway. The lobby is modern and bright, and the staff is friendly. I felt safe in the area and parking my car in the lot. The room is modern looking, with a full kitchen and island bar set up. There is also a desk with a couch that is supposed to be a pull-out. The couch was the biggest negative of my stay. It was disgusting. The upholstery was coming off in places; it was stained, and there was no bedding to make it into a usable space. The room is advertised as having a pull-out couch, so logically, they would have bedding. The first night, my son went down to the front desk to get bedding and was told that there was none. The second night, I went down, and the staff member took me to the laundry to get bedding for the room. I was not told during check-in that there was no housekeeping during my stay. I later found out that since I arrived on Friday, the room would not be cleaned until my checkout on Sunday. The bathroom was fine, but the counter space for multiple people sharing the room was inadequate. The toilet still had yellow around the back parts, and I am a stickler for cleanliness, and that was a drawback. There were corners of the room where you could tell that there was wear and tear. There was also only one elevator for the entire hotel, so there was a line that was often waiting to use it. Thankfully, the stairs were wide and well-lit, so we were ok using them for the bulk of our stay. The location of the hotel was the biggest draw for me. The full kitchen and refrigerator were definite pluses. The couch and the beds definitely need to be replaced or refreshed.

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