Staybridge Suites Phoenix - Chandler

“Great customer service”

Our original accomodations were lost by a VRBO. It was everything. We had 2 full cars and nowhere to stay. Lux answered our phone call. She was very kind. She found us a room for the duration we needed. She answered all of our concerns, enrolled us as reward members, and met us at the front desk … lisää

Our original accomodations were lost by a VRBO. It was everything. We had 2 full cars and nowhere to stay. Lux answered our phone call. She was very kind. She found us a room for the duration we needed. She answered all of our concerns, enrolled us as reward members, and met us at the front desk when we arrived! She also cooks great meals for the social hour and breakfast! We have returned since this review. All of the front desk staff and manager are very personable and helpful. I give the suites and staff 5 stars out of 5 stars!

vähemmän

“Great experience!”

My wife and I stayed here on 2/2/26, the room was clean and ready. The staff is ALWAYS friendly. On this particular trip my son lost his wallet in the room. We didn't discover it until after we'd checked out. After 20 minutes of searching our luggage and vehicle, we called back to the hotel and sp… lisää

My wife and I stayed here on 2/2/26, the room was clean and ready. The staff is ALWAYS friendly. On this particular trip my son lost his wallet in the room. We didn't discover it until after we'd checked out. After 20 minutes of searching our luggage and vehicle, we called back to the hotel and spoke with Luz, at the front desk. She, after checking the room twice found the wallet! We are so grateful to Staybridge for caring enough to employ someone as dedicated, knowledgeable and honest as Luz. We will be back soon. Thank you! Keith and Stephanie B.

vähemmän

“Great full kitchen, living area needs work”

This hotel is located close to the mall and not far from the highway. The lobby is modern and bright, and the staff is friendly. I felt safe in the area and parking my car in the lot. The room is modern looking, with a full kitchen and island bar set up. There is also a desk with a couch that is su… lisää

This hotel is located close to the mall and not far from the highway. The lobby is modern and bright, and the staff is friendly. I felt safe in the area and parking my car in the lot. The room is modern looking, with a full kitchen and island bar set up. There is also a desk with a couch that is supposed to be a pull-out. The couch was the biggest negative of my stay. It was disgusting. The upholstery was coming off in places; it was stained, and there was no bedding to make it into a usable space. The room is advertised as having a pull-out couch, so logically, they would have bedding. The first night, my son went down to the front desk to get bedding and was told that there was none. The second night, I went down, and the staff member took me to the laundry to get bedding for the room. I was not told during check-in that there was no housekeeping during my stay. I later found out that since I arrived on Friday, the room would not be cleaned until my checkout on Sunday. The bathroom was fine, but the counter space for multiple people sharing the room was inadequate. The toilet still had yellow around the back parts, and I am a stickler for cleanliness, and that was a drawback. There were corners of the room where you could tell that there was wear and tear. There was also only one elevator for the entire hotel, so there was a line that was often waiting to use it. Thankfully, the stairs were wide and well-lit, so we were ok using them for the bulk of our stay. The location of the hotel was the biggest draw for me. The full kitchen and refrigerator were definite pluses. The couch and the beds definitely need to be replaced or refreshed.

vähemmän