Aloft Charlotte City Center

“Unwelcome”

The reason this location gets three stars with me is because the early morning staff treated me like an outsider when they noticed me walking about the common area between 5am and 7am in the morning. The hotel is locked for the security of the guests, but the staff still treated me as if I broke ... lisää

The reason this location gets three stars with me is because the early morning staff treated me like an outsider when they noticed me walking about the common area between 5am and 7am in the morning. The hotel is locked for the security of the guests, but the staff still treated me as if I broke in. I was unable to get the names or business cards of the three women, one older and heavy set, one middle aged and another young lady working for a third party security company. There could have been some logical reason for this. (disclaimer, I am considered Black and I am Male) I take reviews seriously. Aloft beds are always comfy! This location it near many attractions so that could be a plus depending on the guest.

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“Good location but needs an update”

Stayed here recently when in town for a conference. Pros: the Staff was extremely pleasant, and they let me check in a little early. The bed was comfortable as well. Location was good and there is an excellent 24 hour diner right next door. Cons: Agree with the reviews that the hotel and rooms ne... lisää

Stayed here recently when in town for a conference. Pros: the Staff was extremely pleasant, and they let me check in a little early. The bed was comfortable as well. Location was good and there is an excellent 24 hour diner right next door. Cons: Agree with the reviews that the hotel and rooms need a major refresh. While the bed and sink area looked clean, some of the other surfaces not so much. Carpet was kind of dingy and the grout in shower tiles was mildew stained. The brown paneling/wall covering opposite the sink area needed a good cleaning. Odd location for the "closet" to hang clothes, it was directly across from the sink so if you're using hair products they could get on your hanging things. Hair dryer didn't work. Hallways, elevators, light fixtures needed a good cleaning/update.

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“Room for improvement”

Spent 2 nights here, I think some of the reviews here are a little unfair, but this isn’t the Ritz. The bed was relatively comfortable and the shower was ok. Room was an odd layout but a good size. Nice amenities from Drybar. The AC was relatively noisy but that helped drown out our very noisy n... lisää

Spent 2 nights here, I think some of the reviews here are a little unfair, but this isn’t the Ritz. The bed was relatively comfortable and the shower was ok. Room was an odd layout but a good size. Nice amenities from Drybar. The AC was relatively noisy but that helped drown out our very noisy neighbours (who felt the need to shout at each other even though they were in the same room). Hotel is an odd layout so if you have a lot of luggage then then the 2 elevators will be awkward. We had great service on check-in, the staff couldn’t have been more helpful and welcoming… the same cannot be said for checkout - it was like we were interrupting the desk staff’s day trying to hand back our keys. The gym needs to be bigger for a hotel of this size.

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