Hilton Garden Inn Charlotte Uptown

“Awesome location and stay!”

This was an awesome stay! The room was immaculate. I requested and received daily cleaning. The staff were friendly and helpful. The on-site restaurant was good for dinner. People seemed to enjoy evening drinks and other meals. The hotel is convenient to downtown Charlotte. Definitely a good value.

“Decent option in uptown CLT”

Clean rooms and comfortable beds, good location to downtown and surrounding areas, easy to get in and out of. I chose my room # through the app but digital key didn’t work, in fact my room wasn’t ready even though I arrived 2 hrs after check in time, I was told unapologetically that I’d have to ... lisää

Clean rooms and comfortable beds, good location to downtown and surrounding areas, easy to get in and out of. I chose my room # through the app but digital key didn’t work, in fact my room wasn’t ready even though I arrived 2 hrs after check in time, I was told unapologetically that I’d have to wait at least another hour or so, which I found unacceptable even more so the front desk’s attitude about the situation, like they couldn’t care any less and take it or leave it kind of attitude. Hopefully manage my can do something about that for future guests. Left a sour taste in this location, I will prob book some place else next time.

vähemmän

“Hotel in Uptown with pre-COVID19 restrictions”

COVID19 restrictions are over long time ago. This hotel still doesn’t clean the rooms daily like it should be. It is a hotel with limited amenities. However the staff members were friendly. Location is great. It just need some changes. Rooms are old

“Our experience”

I normally have no issues with Hilton. It's my go to always Hotels. When we arrived, after 10:00PM there was no one at the front desk. I stood there for 15 minutes. So I when on the website and did the digital key, which we had trouble with it share with my husband that was parking in the paid pa... lisää

I normally have no issues with Hilton. It's my go to always Hotels. When we arrived, after 10:00PM there was no one at the front desk. I stood there for 15 minutes. So I when on the website and did the digital key, which we had trouble with it share with my husband that was parking in the paid parking. The next morning the breakfast was not good at all. We had to put the bacon aside in a plate and just eat our eggs and toast which we had to get up and toast ourselves. Then when I served my coffee it was cold. I don't enjoy giving bad reviews, but this was our experience. We did have a very pleasant conversation with someone at the front desk about an additional charge on our bill the next day, and conversed with all 3 personal that was there and they were very helpful and polite. Like I mentioned previously never had a problem with Hilton.

vähemmän