Holiday Inn Charlotte Center City, An Ihg Hotel

“Great location for concert, but some issues”

Stayed here for a concert at Spectrum Center-perfect location for that. The hotel is clean, and up to date. The rooms are very clean. We stayed in a King room with sofa bed which was very roomy, with a large bank of windows fronting College Street. We heard some traffic noise, but it didn't d... lisää

Stayed here for a concert at Spectrum Center-perfect location for that. The hotel is clean, and up to date. The rooms are very clean. We stayed in a King room with sofa bed which was very roomy, with a large bank of windows fronting College Street. We heard some traffic noise, but it didn't disturb our rest. It was odd having the sink to the bathroom in the hallway of the room, as opposed to in the bathroom. I also really hated the desk night light, which was motion sensor and directly across from the bed-there appeared to be no way to cut it off. It did disturb my sleep each time my husband got up in the middle of the night. The parking was in an adjacent parking deck labeled Wake Forest University. Some things to note: The elevators marked Wake Forest (closest to 5th street) do not go to the hotel-if you use them, you are diagonally opposite to the lobby area on the street. The hotel elevator is located closer to (6th), however, that elevator did not work during our stay. Note that the hotel charges $29 for self-parking, and you have to get the front desk to validate your ticket. Check in: I had reserved two rooms. I was able to do on-line check-in, and obtain a digital key for one room. The second room required me to go to the front desk. The line to the front desk went all across the lobby, through both sets of entry doors, and out down the side walk. I was told by someone in line that there had been some computer issues earlier that created the back log. I was given no explanation by the front desk for the delay; there was no apology for the delay; I wasn't recognized as a hilton honors member, and I wasn't offered their signature cookie (I know-first world problems-but still). Keys: I had to go to the front desk 4 times during our 20 hour stay because our keys kept deactivating. You have to use a key to use the elevator. Coffee: The coffee shop had no coffee. Despite having a fairly elaborate looking coffee machine, the girl working there said she had to go downstairs and make the coffee, and she couldn't leave her post that long. She very nicely heated up my cinnamon roll, and then placed it, unwrapped, upside down on the bottom of the bag. Following the concert we attended, we were greeted by a large crowd waiting for the elevators. They did an excellent job of making sure the elevators were full, but not over-filled-it was very efficient. I would consider a stay here again, mainly because of the convenience to down-town, and the comfort of the rooms.

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