Home2 Suites by Hilton Charlotte I-77 South

“nice location”

Location was handy. Lobby was very clean. Front desk was very nice but also a little confusing. It was very strange when we checked in the housekeeper was also at the front desk. said she check on our room, and let us know if we could check in. We waited for the longest time then a lady walked... lisää

Location was handy. Lobby was very clean. Front desk was very nice but also a little confusing. It was very strange when we checked in the housekeeper was also at the front desk. said she check on our room, and let us know if we could check in. We waited for the longest time then a lady walked in with her 2 kids. She gave us our room key. Come to find out the 2nd lady was the GM and trhough out our stay she was very considerate. Checking we were having a good stay, They like all hotel do not have a enough help. The older employee have work ethics. The young people do not seem to want to work. Shout out to the GM and Robert the night clerk always a cheerful.

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“Less than desirable”

This hotel has changed drastically since just a couple of years ago. Upon arrival, there was nobody at the front desk for check in. While I did not need any assistance as I had already checked in on the Hilton App, it would have been nice to have at least been acknowledged. The room was ac... lisää

This hotel has changed drastically since just a couple of years ago. Upon arrival, there was nobody at the front desk for check in. While I did not need any assistance as I had already checked in on the Hilton App, it would have been nice to have at least been acknowledged. The room was acceptably clean (at least on the surface) but the AC units require maintenance. I was in a suite with two rooms and the AC in the main area worked just fine. However, the AC unit in the bedroom did not work at all. I went to the front desk to inquire about getting this fixed and was told this was not going to happen. Strange at it was just after 10pm, but whatever. The hallways reek of marijuana as does the outside of this property. The clientele that stay at this property appear to be mostly out of town construction workers who hang out around their pick-up trucks in the parking lot in the evenings. Parking in the evenings can be sketchy as there are many people hanging out in the parking lot. Overall, there are much better options in the area in the same price point or just $10-$20/night more. The extra $$ to stay elsewhere is worth it.

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