Le Meridien Charlotte

“Loved the hotel and location”

I loved this hotel and the layout of the room. Very comfortable bed. Staff was very nice and helpful. Shoutout to the bartender Jasmine she was very cool. Small billing error upon checkout where I noticed that my debit card had been charged once and then authorized for the same amount the next day.… lisää

I loved this hotel and the layout of the room. Very comfortable bed. Staff was very nice and helpful. Shoutout to the bartender Jasmine she was very cool. Small billing error upon checkout where I noticed that my debit card had been charged once and then authorized for the same amount the next day. Spoke with the staff and the pending transaction was released. It was an inconvenience, but they fixed it.

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“Disappointing Experience”

Only 2 of 4 elevators worked and were shared by service staff, so there were long waits for an elevator. The hot water heater was not working on the first day, but was repaired during our stay so we could get a hot shower. The ice machine cover for the mechanical components was removed, indicatin… lisää

Only 2 of 4 elevators worked and were shared by service staff, so there were long waits for an elevator. The hot water heater was not working on the first day, but was repaired during our stay so we could get a hot shower. The ice machine cover for the mechanical components was removed, indicating it was under continuous repair. The hotel food was terrible. The beds were very soft and comfortable. Overall, it was a disappointing experience, especially for a hotel that is promoted as upscale.

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“Staffing needs training”

The hotel itself may be nice, but the customer service was some of the worst I’ve experienced. Staff were unfriendly, dismissive, and made us feel like we were bothering them simply by checking in and asking questions. At no point did we feel welcomed. Hospitality should be a priority in the hotel … lisää

The hotel itself may be nice, but the customer service was some of the worst I’ve experienced. Staff were unfriendly, dismissive, and made us feel like we were bothering them simply by checking in and asking questions. At no point did we feel welcomed. Hospitality should be a priority in the hotel industry, and unfortunately, that was completely lacking during our stay. I would not return based on the service alone.

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