The St. Regis Chicago

“Excellent family stay”

My family and I had a wonderful stay at the St Regis Chicago. The hotel honored our upgrade certificates to a 1 bedroom suite, which doesn't always occur at other hotels. The hotel is gorgeous and was wonderfully designed. Our room was perfect and the staff did a superb job making up the couch p… lisää

My family and I had a wonderful stay at the St Regis Chicago. The hotel honored our upgrade certificates to a 1 bedroom suite, which doesn't always occur at other hotels. The hotel is gorgeous and was wonderfully designed. Our room was perfect and the staff did a superb job making up the couch pullout bed with extra padding for comfort along with the rollaway bed that we requested. The hotel location is perfect as its close to everything but at the end of Wacker so the street outfront is quiet. Only negatives were the rollaway bed and pullout bed were not ready when we checked in at midnight, which we had requested ahead of time knowing we'd get in late. But once alerted the staff got working to get these in place so we could all sleep. We would absolutely stay here again on another family trip to Chicago.

vähemmän

“Very good but not St Regis excellence”

If this were any other hotel brand my review may have been a 5 star but with a name like St Regis the stakes are higher. The place is lovely and just 3 years old. The location was also convenient to various parts of town within walking distance. Check in was no problem and our room was ready at a r… lisää

If this were any other hotel brand my review may have been a 5 star but with a name like St Regis the stakes are higher. The place is lovely and just 3 years old. The location was also convenient to various parts of town within walking distance. Check in was no problem and our room was ready at a reasonable time. Our room was lovely though one of the chair's fabric was frayed which seemed odd. The room was huge (St Regis Suite) but was very empty. It seemed much more could have been done in terms of furnishings. Finally, one of my favorite aspects of The St Regis is the iconic Butler service. Ours appeared to have been too busy to tend to us. No unpacking or packing services. It seemed a strain just to get morning coffee.

vähemmän

“Room did not match website photos.”

The location is excellent and the service has been great. I do prefer when there is some life to a hotel lobby (there is not here) but that is not affecting my review. I write because I was extremely disappointed in my room (as compared to hotel photos) and wanted to post a picture so prospective … lisää

The location is excellent and the service has been great. I do prefer when there is some life to a hotel lobby (there is not here) but that is not affecting my review. I write because I was extremely disappointed in my room (as compared to hotel photos) and wanted to post a picture so prospective guests can see for themselves what superior king room looks like. The mess unfortunately is mine! I am a Bonvoy gold elite and usually upgraded at marriot properties. It’s my understanding the upgrade was not available because the hotel was full upon arrival. In retrospect, I should’ve asked for an upgrade at the next night. Shame on me. Nonetheless, one should not have to depend on status-based upgrades to avoid being misled by hotel photos of what a standard room looks like.

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