Hampton Inn Suites By Hilton Cincinnati West

“Great Customer Service Experience”

Stayed at this property while visiting family in Cincinnati. I arrived considerably before the 4 PM check-in time. Sal, the front desk clerk explained that check-out time had just passed and they were starting to clean rooms. She also told me that some of her housekeeping staff had called in sick. … lisää

Stayed at this property while visiting family in Cincinnati. I arrived considerably before the 4 PM check-in time. Sal, the front desk clerk explained that check-out time had just passed and they were starting to clean rooms. She also told me that some of her housekeeping staff had called in sick. She told me to feel free and set up my computer in the breakfast area. She got me a wifi code, the TV remote, and made certain there was freshly brewed coffee. I don't think I even waited 30 minutes before she called me to the front desk and told me that my room was ready. In spite of being short-handed in the housekeeping department Sal went out of her way to get my room ready early. I travel for business every other week. For the most part I see good customer service, but it is rare when I see someone go that extra mile. I was concerned that my room would have been cleaned hurriedly, but when I got to my room I found that it had been cleaned very thoroughly. It was obvious the floor had been vacuumed, the bed was made neatly, there were plenty of towels, and most importantly there was plenty of regular coffee for the in-room coffee maker. I ran into several other staff members in the lobby, and they were all friendly and engaging. I asked and the property is about 3 years old. It still looks brand new. Based on the great customer service and the cleanliness of the property I will definitely stay here again when visiting the area.

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