Hampton Inn St. Louis Collinsville

“great service with a smile”

In all my recent travels, this hotel stands out as having the most outgoing, authentic team of associates. instantly, when i walked in the lobby en-route to my room, I was greated with a smile by a desk associate - the previous 2 times was DRAKE. he's the best. 2 weeks ago, i was uber early for … lisää

In all my recent travels, this hotel stands out as having the most outgoing, authentic team of associates. instantly, when i walked in the lobby en-route to my room, I was greated with a smile by a desk associate - the previous 2 times was DRAKE. he's the best. 2 weeks ago, i was uber early for my res but Drake graciously held my bag so it wouldn't freeze in the SUV while i attended an event in St. Louis. Drake offered to place it in my room when the room was ready and I thought that deserved praise. You don't see that anymore. I'm back again for some R&R in the area, Blues hockey, shopping, relaxing, etc. and i chose HI Collinsville. Hotel service took 10 steps BACKWARD during covid kaos but, Hampton Inn collinsville seems to have reversed course and recognizes the importance of the guest again. THANKX vivek and team!!

vähemmän

“Clean and well run Hampton Inn”

Our room was wonderfully clean, and the furniture looked brand new! We always check the filters in the airconditioner, and the one here was spotless! When I asked in advance for extra pillows in the Hilton app chat, the hotel was quickly accomodated. It was great to have the pillows already in my r… lisää

Our room was wonderfully clean, and the furniture looked brand new! We always check the filters in the airconditioner, and the one here was spotless! When I asked in advance for extra pillows in the Hilton app chat, the hotel was quickly accomodated. It was great to have the pillows already in my room when we arrived. But the star of our visit was evening front desk clerk *Leslie Johnson*. After 6 hours on the road that day, Leslie’s warm and friendly welcome felt like my aunt was standing there opening the doors to her home. She is a treasure.

vähemmän

“Good, With a Couple of Issues”

We stayed at this Hampton Inn because it’s about 15 minutes from Gateway Arch National Park in St. Louis, MO, and more affordable than the Hampton Inn located next to the park. The biggest advantages were the short drive into St. Louis (late April traffic was light), the excellent steakhouse next d… lisää

We stayed at this Hampton Inn because it’s about 15 minutes from Gateway Arch National Park in St. Louis, MO, and more affordable than the Hampton Inn located next to the park. The biggest advantages were the short drive into St. Louis (late April traffic was light), the excellent steakhouse next door, and the exceptional staff. A special shoutout to Christian, who resolved an issue for us quickly and made sure our stay was pleasant. The hotel also has a nice indoor pool with towels provided, and the breakfast was good—standard Hampton Inn fare. It would have been nice to have water available at the breakfast bar, but when we asked the breakfast attendant, they promptly provided bottled water. Negatives: 1. The sliding barn-style bathroom door. This is a corporate design issue—whoever approved it should have to stay in one of these rooms. It lacks privacy, and some of the doors are very difficult to move. We actually changed rooms because of a particularly bad door. 2. The mattress was uncomfortable and sloped to one side.

vähemmän

“Disappointing for a Hampton”

For a Hampton this one was disappointing. We usually stay at another hotel but we thought we'd try the Hampton, not a good idea. Room 214 had no workable or USB outlets on one side of the bed. The nearest on was across the room on the opposite side of the room, too far away, where there were pl… lisää

For a Hampton this one was disappointing. We usually stay at another hotel but we thought we'd try the Hampton, not a good idea. Room 214 had no workable or USB outlets on one side of the bed. The nearest on was across the room on the opposite side of the room, too far away, where there were plenty of plugs. We both use CPAPs thus needing plugs on each side of the bed. This is definitely not what I expect from a Hampton. Fortunately, I always carry a long 3 outlet extension cord. I would have rated it a 4 since there was great lighting except in the bathroom, not good for shaving or make up. There were plenty of towels and friendly/helpful check in. The refrigerator was larger than many but no freeze compartment. The carpet could use a cleaning.

vähemmän