Holiday Inn Express & Suites Denver South - Castle Rock By Ihg

“Loud hotel- no sleep”

Paper thin walls. We were woken up 3 mornings in a row at 5am with the loud talkers. We asked 2 different front desk people to ask them to be quiet and they did nothing.

“Acceptable but not running back”

The hotel is ok, but the room given doesn't match the photos of the room on the website: there was no couch, no separate area with a microwave and coffee maker. The black fridge was just stuck in a corner, dorm-room style. Don't like that they advertise in-room safes but don't actually have them, a… lisää

The hotel is ok, but the room given doesn't match the photos of the room on the website: there was no couch, no separate area with a microwave and coffee maker. The black fridge was just stuck in a corner, dorm-room style. Don't like that they advertise in-room safes but don't actually have them, and the construction is not great: could hear kids running up and down the hallway upstairs at 5am, and we heard snoring from the next room, all with ear plugs in.

vähemmän

“Mediocre”

Upon arrival Temp in room was set at 63 degrees Could have hung meat Upon further investigation No coffee pot in room Called front desk Was told my 290.00 standard king room did not qualify for coffee pot How much is a coffee maker worth???? Young man at desk said he would try to find a coffee pot … lisää

Upon arrival Temp in room was set at 63 degrees Could have hung meat Upon further investigation No coffee pot in room Called front desk Was told my 290.00 standard king room did not qualify for coffee pot How much is a coffee maker worth???? Young man at desk said he would try to find a coffee pot Omg There are other hotels in the neighborhood Check them out

vähemmän

“Customer Experience”

Facilities were clean/amazing. Customer experience was less than impressive. Was never greeted or thanked for being a member or given water. Front desk staff was rude just threw our room cards in the basket. Too busy to connect with the customers.