Colorado Springs Marriott

“Issue with neighbor-relocated to new room”

We had a complaint about the room next door, went totally he front desk for possible relocation. Abbi, front desk employee accommodated our request, and was excelled and professional. We often stay at this location due to the professional staff and great rooms.

“Great Experience!”

I had an excellent experience checking in. I always feel well cared for at this hotel. The location is perfect for my needs. The rooms are comfortable and I also appreciate the gym and the restaurant. Thanks so much to Steven at the front desk.

“My stay at the Colorado Springs Marriott was an excellent experience.”

The property itself is very nice, with a well-equipped exercise room, along with a pool and hot tub that are great amenities for both business and leisure travelers. I did encounter an issue with the heating system in my room. I initially contacted the front desk and, when I returned later, found t… lisää

The property itself is very nice, with a well-equipped exercise room, along with a pool and hot tub that are great amenities for both business and leisure travelers. I did encounter an issue with the heating system in my room. I initially contacted the front desk and, when I returned later, found that the thermostat had simply been turned up. While that was a reasonable first step, the heater itself was not functioning, as I had explained. When I went back to the front desk to request additional help and an extra blanket, I was assisted by a gentleman named Mikel. Mikel was impeccably dressed, professional, and clearly takes customer service seriously. After hearing the situation, he immediately insisted on having maintenance come to the room and address the issue properly. I let Mikel know I was heading to the gym and that maintenance could access the room while I was gone. When I returned, I found John, an outstanding maintenance technician, working diligently on the heating system. He confirmed there was indeed a mechanical issue and proceeded to replace parts and make adjustments until the unit was working perfectly. John’s commitment to fixing the problem the right way matched Mikel’s passion for customer service. Together, they completely turned the situation around and left a lasting impression. Because of their professionalism and follow-through, the Colorado Springs Marriott has earned my loyalty. The next time I have business in Colorado Springs, this will be the only place I stay.

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