The Academy Hotel Colorado Springs

“Was ok- But Going downhill”

The hotel and rooms are darkly lit. The Academy is under new management and I can tell that they are already cutting corners, as we have stayed there a few times before. Also, one of the handicapped parking spots has been removed and there is a “Reserved for Regional Manager” sign. I don’t need the… lisää

The hotel and rooms are darkly lit. The Academy is under new management and I can tell that they are already cutting corners, as we have stayed there a few times before. Also, one of the handicapped parking spots has been removed and there is a “Reserved for Regional Manager” sign. I don’t need the spot, but that is kind of a dirtbag move in my opinion.

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“A strong location with great potential!”

⭐ Hotel Review: A Strong Location With Great Potential Our group selected this hotel as the host site for our national Victory Motorcycle Rally, and the location could not have been better. We felt very safe throughout our stay, and the hotel sits in an area with easy highway access and plenty of n… lisää

⭐ Hotel Review: A Strong Location With Great Potential Our group selected this hotel as the host site for our national Victory Motorcycle Rally, and the location could not have been better. We felt very safe throughout our stay, and the hotel sits in an area with easy highway access and plenty of nearby food and service options. The property itself is clean, attractive, and well‑maintained. Our room was neat, organized, and spotless, and the common areas were consistently cleaned—I saw staff tending to them regularly. Every employee we interacted with was friendly, helpful, and willing to answer any question we had. 👍 What the Hotel Does Well Location — Safe, convenient, and close to everything we needed. Cleanliness — Rooms and shared spaces were kept in excellent condition. Staff Friendliness — Warm, welcoming, and attentive throughout the weekend. 👎 Areas That Need Improvement 1. Television Remote Issue Our TV remote did not work. When I went to the front desk to request a replacement, I was told that maintenance would need to come to the room to reprogram it. Not wanting someone to enter the room, we ended up spending the entire weekend without a functioning TV. A simple swap at the desk would have solved the problem. 2. Food Service & Staffing This was the most significant issue during our stay. The hotel was severely understaffed in food service all weekend. Any order from the restaurant took 45 minutes or more. Staff repeatedly explained that only one person was working in the kitchen. This might be understandable for a single night, but our group of 80+ guests was booked for the entire weekend—and the hotel had many other guests as well. Breakfast Experience The hotel is known for its omelette station, but the offering fell short. The staff member preparing omelettes was kind and pleasant, but the ingredient selection was extremely limited—only seven items, far fewer than the 10–15 options typically offered at comparable hotels. The breakfast buffet frequently ran out of food, and guests waited 20–30 minutes for items to be replenished. With so little staffing, the buffet simply wasn’t managed properly. Dinner Experience One evening, many of us planned to dine at the hotel. After being told food would take 45 minutes to an hour, roughly 35 members of our group left to eat elsewhere—even though most would have preferred to stay on-site. ⭐ Final Thoughts & Recommendation Despite the issues, I would stay at this hotel again. The property is clean, the staff is friendly, and the location is excellent. However, for the hotel to truly succeed—especially when hosting large groups—it must reassess its food service operations. Hiring a qualified Food Service Director and providing the proper staffing and budget would dramatically improve the guest experience. With the right investment in its dining operations, this hotel could easily become a top-tier destination.

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