Hampton Inn & Suites Denver Highlands Ranch

“Very helpful staff”

Our one night stay was a pretty typical Hampton experience, except that the breakfast was lacking in any kind of fruit, which we always enjoy. What did really stand out was the helpfulness of the staff with regard to my mistake of leaving behind a rather expensive clear plastic dental retainer. … lisää

Our one night stay was a pretty typical Hampton experience, except that the breakfast was lacking in any kind of fruit, which we always enjoy. What did really stand out was the helpfulness of the staff with regard to my mistake of leaving behind a rather expensive clear plastic dental retainer. I called the hotel the day after we left and Stephanie was extremely helpful in working with Housekeeping to find the retainer and then informing me. I arranged with a relative in the area to come by and pick up the retainer, and she told me that when she got to the hotel the desk staff there were extremely nice and very much on top of the situation. Kudos to all staff who played a part, both Housekeeping and the front desk staff. My wife and I hope to have the opportunity to stay here again.

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“Easy, Comfortable, Clean”

We chose this location because it was close in proximity to the car dealership after our transmission went out on a 1300 mile road trip... It was a tough time to be in a hotel, but the staff was helpful and friendly. We had to extend our stay and they were able to shuffle other reservations aro… lisää

We chose this location because it was close in proximity to the car dealership after our transmission went out on a 1300 mile road trip... It was a tough time to be in a hotel, but the staff was helpful and friendly. We had to extend our stay and they were able to shuffle other reservations around so my kids didn't have to move rooms. The rooms were super clean. They were not set up for digital keys and the key situation was pretty frustrating - I had mine rekeyed and got new keys at least 8 times in 2 days (the lady at the front desk was AMAZINGLY patient with me). They apparently are in the process of upgrading their room key readers but in the meantime, if you are in the basement at pool, hot tub or fitness room, you can't really get in or back out and have to walk around to the front of the hotel since the key lock on the doors don't work. In addition, only 1 elevator was in service. I took the stairs most of the time. The one working elevator was SUPER SLOW and it was much quicker to just walk up the stairs. The power went out a couple of times for a lengthy period around 3 am. We had an early morning flight and I was terrified the elevator wasn't going to come back on (we had a LOT of large suitcases I thought we were going to have to schlep down the unlit stairwell at 4am), but the power came back on after about 20 minutes and everything worked out great! While the power was out, there were a few lights along the hallway, but the stair well was pitch black dark and pretty scary at 4am. I was shocked that they didn't appear to have a back up generator or proper lighting/signage. I'm thankful the power wasn't out much longer. The complimentary breakfast was nice (but some fresh fruit would have been a lovely addition). The gentlemen at the front desk made fresh coffee every afternoon, the housekeeping staff were polite, kind and helpful. In the midst of a really awful situation, the hotel stay and staff really made an impression, the room price was reasonable, the room was clean, the pool and hot tub were nice. The fitness room was nice (but really warm).

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“Management Company at Fault”

One of the two elevators was out for the length of my 4 day stay. Normally I would just bound up and down the stairs but i strained a hamstring hiking on my second day, so I had to wait about 5 minutes each time I summoned the elevator shared between 5 floors, cleaning crew, etc. I also had multipl… lisää

One of the two elevators was out for the length of my 4 day stay. Normally I would just bound up and down the stairs but i strained a hamstring hiking on my second day, so I had to wait about 5 minutes each time I summoned the elevator shared between 5 floors, cleaning crew, etc. I also had multiple issues with the key cards not working, the back door was broken and never fixed as well. One of the employees told me they have gone through a couple management companies in the last few years so that may be the source of the lack of upkeep.

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