The Hythe, A Luxury Collection Resort, Vail

“Outstanding hotel, outstanding service”

I recently celebrated a milestone birthday at the Hythe with a large group of family and friends. We had an outstanding experience. It’s a gorgeous hotel - from the lobby, to the rooms to the bar area - all spacious and well-designed. But the best part was the service provided by the hotel staff, … lisää

I recently celebrated a milestone birthday at the Hythe with a large group of family and friends. We had an outstanding experience. It’s a gorgeous hotel - from the lobby, to the rooms to the bar area - all spacious and well-designed. But the best part was the service provided by the hotel staff, who went above and beyond to make us feel special every day. Meg helped us plan the entire 4-day event and provided many extras, like a champagne toast, a gift basket for my room, etc. Christian at the bar was SO friendly and worked magic for our large group. The concierge, Charlie, sent gifts to my brother’s room when he realized they came from the same town. Even the valet went above and beyond, helping us find a perfect hiking spot. I can’t wait to go back.

vähemmän

“Amazing hotel and location!”

We just stayed 2 nights to celebrate my 50th birthday and Charlie from the Concierge arranged with my husband to surprise me with a bottle of wine and beautiful room decorations. We booked a Mountain View balcony room and we very much enjoyed our view of the slopes both pre snow and during the 1st … lisää

We just stayed 2 nights to celebrate my 50th birthday and Charlie from the Concierge arranged with my husband to surprise me with a bottle of wine and beautiful room decorations. We booked a Mountain View balcony room and we very much enjoyed our view of the slopes both pre snow and during the 1st snow of the season. It was magical! On our first night we had a light dinner at Revel and took advantage of the whiskey tasting and s’mores. The location cannot be beat. Every employee at the restaurants was very friendly and attentive. The only negative had to do with our interactions with Simmon the front desk employee. He kept calling us on our cellphone and room phone alleging the credit card on file had failed. He ruined our last evening at the hotel. We later confirmed with another front desk employee that there was no issue. It seems he needs training not only with the credit card system, but on how to communicate with guests. This is the 1st time in 30 years we have been married and traveling that this has happened to us anywhere in the world. Even today, both of our credit cards still show several pending charges even though it was already charged and posted on our Marriott and credit card accounts. We are Titanium members who travel quite a bit and we have never encountered such a weird and annoying attitude.

vähemmän

“No business center”

This is a lovely hotel. Unfortunately I had an important video call that I needed to take during my trip, and I found out mid-stay that there was no place for me to take it. I had to ask my spouse stay with the kids in their room, which was unfortunate. Otherwise, we had a nice stay.