DoubleTree By Hilton Hotel Columbus

“Good hotel unless large groups are staying there”

The staff are wonderful (esp. Nyia and Lee at the front desk), and the food at Houlihan's is good, though service is a bit slow. The problems we encountered were: our room lacked enough towels; an extra blanket we had requested was missing; there were no laundry bags; there were no coffee cups; the… lisää

The staff are wonderful (esp. Nyia and Lee at the front desk), and the food at Houlihan's is good, though service is a bit slow. The problems we encountered were: our room lacked enough towels; an extra blanket we had requested was missing; there were no laundry bags; there were no coffee cups; there was an empty shower soap dispenser; and there was only one glass cup. We think the staff is short-handed when large groups are there, such as the wedding celebration that night. The room they used for the celebration was wonderfully prepped, though I wonder if it detracted from the work of the room staff to ensure the people in the other lodging rooms were all fully prepared.

vähemmän

“Wait till renovations!”

Hotel is in dire need of renovations. The one plus was the staff and beds were very comfortable. I would not recommend till the hotel is updated.

“3 night stay”

The staff at the DoubleTree was friendly, professional, and considerate throughout my stay, which I appreciated. Unfortunately, the hotel itself feels very old and is in serious need of updates. The rooms, gym, and hotel bar all appeared outdated. The walls also seem very thin, as you can hear alm… lisää

The staff at the DoubleTree was friendly, professional, and considerate throughout my stay, which I appreciated. Unfortunately, the hotel itself feels very old and is in serious need of updates. The rooms, gym, and hotel bar all appeared outdated. The walls also seem very thin, as you can hear almost everything from the hallway and neighboring rooms, which made it difficult to relax and sleep. On top of that, the A/C unit was extremely loud. Overall, the customer service was good, but the property really needs renovations and modernization.

vähemmän

“could use some updates”

I appears that some updates were attempted but more are needed to bring this facility to Double Tree Standard.