Hilton Garden Inn Milford

“Luggage Carts for All!”

We are on a road trip up to Nova Scotia from Florida. We are travelling with our golden retriever, his crate, and assorted stuff plus our things. Therefore, the one amenity we really need is a luggage cart to get everything from the car into the room. This morning, my husband went in search of a l… lisää

We are on a road trip up to Nova Scotia from Florida. We are travelling with our golden retriever, his crate, and assorted stuff plus our things. Therefore, the one amenity we really need is a luggage cart to get everything from the car into the room. This morning, my husband went in search of a luggage cart so we could check out, load the car, and leave. There were no carts to be found! No one was outside loading cars. The front desk clerk told my husband that people take the carts into their rooms. This is so unbelievably inconsiderate. Because the clerk obviously is aware of this, the hotel should do something to prevent this. Maybe keep the carts behind the desk and request a deposit to use one with a time allowance of maybe 30-45 minutes. Then the deposit will be returned once the cart is returned. The cart issue is the main reason for the three. Other than that, there was plenty of nice grass for my dog. The room was spacious enough for his crate- he’s a large golden retriever. He was welcome to join us in the lobby for dinner. Yes, the food is a bit pricy but being able to bring the dog and sit in air conditioned comfort was worth it. I hope the hotel can do something to enable all guests to have access to the luggage carts when they need them.

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“Fine for one night on the road. Note: Electric car chargers are all broken.”

Strengths: Location of the property is convenient, just off I-95. Lobby is welcoming and mostly up to date. Hallways are clean. Room HVAC worked fine. Bed, pillows, bedding were all clean and comfortable. Bathroom was appropriately supplied, and the Internet and TV worked. Fridge in the room w… lisää

Strengths: Location of the property is convenient, just off I-95. Lobby is welcoming and mostly up to date. Hallways are clean. Room HVAC worked fine. Bed, pillows, bedding were all clean and comfortable. Bathroom was appropriately supplied, and the Internet and TV worked. Fridge in the room was handy. Free parking. Weaknesses: Bathroom needs a serious update. Shower door in our room was janky, toilet paper holders wouldn’t stay in place, and there does not appear to much in the way of ventilation. The condition of the property especially on the exterior needs serious attention. Peeling paint. Sections of the exterior, like the patio outside the pool, are in very rough shape and crumbling. Parts of the parking lot are choppy and it appears that the electric car chargers are all out of service. They’ve been broken for at least a month- likely longer. The woman at the front desk got scolded for confirming this immediately after I walked away. The $18 “breakfast” is laughable. It is largely identical to the free breakfast at other Hiltons like Tru or Hampton Inn. Coffee was free. 3 stars- average at best.

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